AVP/Market Manager

First Bank of Highland Park; Highland Park (IL); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Annual bonus eligibility

Job summary

First Bank of Highland Park is seeking a Relationship Banking leader to guide the Highland Park market. You will lead, coach and develop the team, achieve sales and service goals, and build strong client relationships in the community.

The role involves overseeing staffing, coaching sessions, and project delivery within the Relationship Banking department, with travel to other locations as needed. Salary range reflects market norms and internal equity.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• 3-5 years managerial experience.
• Minimum 5 years banking experience.
• Microsoft proficiency.
• FISERV application experience preferred.

Responsibilities

• Provide leadership and oversight for the Relationship Banking team in the Highland Park market.
• Develop, coach, mentor staff; conduct monthly sales and coaching sessions.
• Oversee staffing, performance management, promotions, disciplinary actions.
• Respond to client inquiries and proactively recommend bank solutions.
• Build client relationships and participate in community service to generate new business.
• Ensure successful completion of projects in the Relationship Banking department.

Skills

Leadership

Team management

Communication

Problem solving

Multi-tasking

Customer service

Travel flexibility

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

FISERV experience

Job description

This position reports toSVP/Relationship Banking

Basic Functions

Leads and directs the Relationship Banking team in the Highland Park market to achieve optimal productivity, operational excellence and client satisfaction. Accomplishes sales objectives by attracting new deposits while delivering outstanding client service and retaining existing clients. Provides leadership, coaching and development to team members, fostering a high-performance culture aligned with the Bank’s Strategic Plan.

Essential Duties

1. Provide effective leadership and management oversight for Relationship Banking team in the Highland Park market.
   • Develop, coach, mentor and motivate Relationship Bankers, Branch Operations Support staff and the Teller Manager ensuring exceptional client service, achievement of sales and operational goals and retention of high-performing employees.
   • Conduct monthly team sales and individual coaching sessions with staff.
   • Oversee and direct workforce planning, including, hiring, staffing, performance management and evaluations, promotion and compensation recommendations, disciplinary actions and terminations.
   • Implement action plans to improve quality of service.
2. Address the needs of existing and prospective clients.
   • Respond to inquiries regarding accounts and resolve client feedback.
   • Proactively recommend appropriate bank solutions which meet the clients’ financial objectives and achieve established sales goals.
3. Develop business and build relationships with clients.
   • Actively participate in service activities within the community, such as the local Chamber, Rotary, etc. to promote goodwill and generate new business.
   • Actively support current clients in their sponsored events and activities
4. Responsible for overseeing the successful completion of various projects related to the Relationship Banking department.

Nonessential Duties

• Complete appropriate documentation
• Complete required reports
• Other duties as assigned

Knowledge, Skills & Abilities

• Uses tact anddiplomacy when interactingwith clients
• Branch travel may berequired. Must be flexible to travel to other locations as needed.
• Enjoy working with the public
• Strong verbal and written communication skills
• Detailoriented
• Ability to multi-task
• Ability toidentify,researchand resolveproblems.
• Strong knowledge of bank operations and regulations
• Ability to motivate, lead and supervise people

Training & Experience

• High School Diploma or GED
• Bachelor’s degreepreferred.
• 3-5years managerial experience
• Minimum 5years’banking experience
• Microsoftproficiency
• Fiserv application experiencepreferred

Compensation

Expected Salary Range: $95,000 - $115,000

• Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.

Benefits

First Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website: https://firstbankchicago.com/Employee-Benefits.

First Bank Chicago is an Equal Opportunity Employer: disability/veteran

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