Assistant Vice President Market Manager

First Bank Chicago; Chicago (IL); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k)

Paid time off

Annual bonus eligibility

Job summary

First Bank Chicago seeks a leader to oversee the Relationship Banking team in the Highland Park market, driving sales, client service, and retention while ensuring operational excellence across all activities. The role focuses on coaching staff, managing staffing and performance, developing client relationships, and representing the bank in community events to generate new business and deepen client trust.

Qualified candidates have 3–5 years of managerial experience and deep banking knowledge,

Qualifications

• High School Diploma or GED required.
• 3-5 years of managerial experience required.
• Minimum 5 years’ banking experience required.

Responsibilities

• Provide effective leadership and management oversight for Relationship Banking team in Highland Park.
• Develop, coach, mentor and motivate Relationship Bankers and staff to ensure exceptional client service and achievement of sales and operational goals.
• Oversee workforce planning including hiring, staffing, performance management, promotions, disciplinary actions and terminations.
• Implement action plans to improve quality of service and client experience.
• Address needs of existing and prospective clients; respond to inquiries and resolve feedback; proactively recommend bank solutions to meet financial objectives and sales goals.
• Develop business and build relationships with clients; participate in community activities to promote goodwill and new business.
• Oversee completion of projects related to the Relationship Banking department.

Skills

Leadership

Coaching

Communication

Multi-tasking

Problem solving

Bank operations

Education

High School Diploma or GED

Job description

Leads and directs the Relationship Banking team in the Highland Park market to achieve optimal productivity, operational excellence and client satisfaction. Accomplishes sales objectives by attracting new deposits while delivering outstanding client service and retaining existing clients. Provides leadership, coaching and development to team members, fostering a high-performance culture aligned with the Bank’s Strategic Plan.

ESSENTIAL DUTIES

Provide effective leadership and management oversight for Relationship Banking team in the Highland Park market.

• Develop, coach, mentor and motivate Relationship Bankers, Branch Operations Support staff and the Teller Manager ensuring exceptional client service, achievement of sales and operational goals and retention of high-performing employees.
• Conduct monthly team sales and individual coaching sessions with staff.
• Oversee and direct workforce planning, including, hiring, staffing, performance management and evaluations, promotion and compensation recommendations, disciplinary actions and terminations.
• Implement action plans to improve quality of service.

Address the needs of existing and prospective clients.

• Respond to inquiries regarding accounts and resolve client feedback.
• Proactively recommend appropriate bank solutions which meet the clients’ financial objectives and achieve established sales goals.

Develop business and build relationships with clients.

• Actively participate in service activities within the community, such as the local Chamber, Rotary, etc. to promote goodwill and generate new business.
• Actively support current clients in their sponsored events and activities

Responsible for overseeing the successful completion of various projects related to the Relationship Banking department.

NONESSENTIAL DUTIES

• Complete required reports
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Uses tact and diplomacy when interacting with clients
• Branch travel may be required. Must be flexible to travel to other locations as needed.
• Enjoy working with the public
• Strong verbal and written communication skills
• Detail oriented
• Ability to multi-task
• Ability to identify, research and resolve problems.
• Strong knowledge of bank operations and regulations
• Ability to motivate, lead and supervise people

TRAINING & EXPERIENCE

• High School Diploma or GED
• 3-5 years managerial experience
• Minimum 5 years’ banking experience

COMPENSATION

Expected Salary Range: $95,000 - $115,000

• Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.

BENEFITS

First Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website: https://firstbankchicago.com/Employee-Benefits.

First Bank Chicago is an Equal Opportunity Employer: disability/veteran

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