AVP Deposit Operations

North Star Bank; White Bear Lake (MN); On-site; USD 70,000 - 86,000; Full time

Job summary

North Star Bank, a community bank established in 1947, seeks an Assistant Vice President of Deposit Operations in White Bear Lake. The AVP will act as a subject matter expert, oversee risk management, and coordinate with the VP Operations on Fiserv projects and procedures.

Qualifications include a degree (Assoc./Bachelor’s), 6–8 years in bank ops, knowledge of ACH/wires/Check processing, EIM, and fraud. Strong leadership and communication are required for cross‑functional collaboration.

Qualifications

• Requires completion of Associates and/or Bachelor’s Degree.
• 6–8 years of bank operations experience with progressive responsibility.
• Experience with ACH, wires, check processing, EIM, debit cards, digital channels.
• Experience with Reg E disputes and fraud cases.
• Proficiency in Microsoft Office: Outlook, Word, Excel.

Responsibilities

• Leverage expertise to achieve efficient, accurate deposit processing.
• Coordinate and evaluate department activities; plan, direct work, coach team, resolve issues.
• Partner with VP Operations on Fiserv implementations and deposit initiatives.
• Review, implement operational improvements to increase efficiency and strengthen controls.
• Support compliance and regulatory changes affecting Deposit Operations.
• Prepare procedures for ACH and check fraud claims.

Skills

Customer service

Problem solving

Leadership

Interpersonal communication

Time management

Adaptability

Positive energy

Strong work ethic

Education

Associates/Bachelor’s Degree

Tools

Fiserv Premier core

Job description

North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meets their needs. North Star Bank proudly reinvests in the neighborhoods in which you live in and continues to serve the community we've been part of for more than 75 years.

North Star Bank is looking for a talented and highly motivated Assistant Vice President Deposit Operations to join our team. The AVP Deposit Operations is a subject matter expert within deposit operations. Communicates with all pertinent parties on situations requiring escalation. Ensures a coordinated and consistent approach to risk management operations. Provides oversight into a variety of moderate and complex tasks and projects with regulatory, monetary, or potential reputational risks. Possesses the ability to step in and cover most departmental duties. Partners with the VP Operations on Fiserv technology projects and oversight/review of current documented operations procedures. Adheres to digital filing practices and retention standards. Enforces bank policies and risk mitigation strategies, applicable banking laws, rules, and regulations.

Major Accountabilities:

• Leverages expertise and product knowledge to achieve better results and to ensure efficient and accurate processing.
• Assists VP Operations with the coordination and evaluation of department which includes planning, directing work, coaching team members, addressing complaints and resolving problems.
• Partners with VP Operations on Fiserv technology implementations, projects, and deposit operations initiatives.
• Partner with VP Operations to review, recommend, and implement operational improvements that increase efficiency, strengthen controls, improve documentation, and enhance internal and external customer experience.
• Reviews, recommends, and implements new methods or workflows to increase the efficiency and effectiveness of daily operations.
• Aids in the prevention and reduction of losses through various bank supported digital payment channels
• Applies hands‑on experience in processing and resolution of bank services not limited to ACH, wires, debit/ATM cards, checks, exception item handling, holds on accounts or specific items, remote and mobile deposits, account‑servicing activities for DDA, SAV, and CDs, and digital payment channels
• Partners with deposit operations specialists on the following tasks and related processes: EIM (stop payments and non‑posted items), CD renewal amendments, garnishments and levies, annual unclaimed property filing, ACH and check fraud, and general ledger reconciliation activities.

• Prepares procedures for processing of ACH and check fraud claims based on NCP and AAP certifications.

• Supports VP Operations with the implementation of compliance and regulatory changes affecting Deposit Operations processes and procedures.

Certifications Requested: Accredited ACH Professional (AAP) and National Check Professional (NCP).

This is not a remote position and is an onsite role base out of our White Bear Lake location.

Education and Special Requirements:

• Professional knowledge generally acquired through completing Associates and/or Bachelor's Degree
• Bank operations and retail banking experience gained over 6-8 years with progressive increased responsibility.
• ECCHO Rules for Check Education and Compliance
• Ability to demonstrate knowledge and business acumen in bank operations: ACH, wires, check processing, EIM (exception item processing), debit cards/ATM, digital payment channels, deposit account servicing, general ledger reconciliation.
• Experience working on a core banking system. Fiserv Premier core is beneficial.
• Experience working with Reg E disputes and fraud cases.
• Working knowledge of Microsoft Office Suite: Outlook, Microsoft Word, and Excel.
• Audit and examination experience in a bank environment is beneficial.

Skills, Abilities and What Qualities We Look For:

• Has positive energy, a strong work ethic, and d demonstrate highest standards of customer service and business professionalism in working with internal customers, external vendors, and all levels of the organization.
• Requires the use of sound business discretion, good judgment, possesses excellent strong problem‑solving skills, manages multiple projects, prioritize tasks and efficiently manages time.
• Ability to learn new programs quickly and adapt to changing banking technology with ease.
• Demonstrate excellent leadership qualities and possess tactful interpersonal communication skills to effectively work well cross functionally with all departments and executives.

The base pay for this position starts at $78,000. This beginning base salary represents a good faith and reasonable estimate of the minimum base range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, and other relevant business considerations.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlin.pdf

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities