AVP- Complex Claims Specialist Business Torts

Travelers; Saint Paul (MN); On-site; USD 133,000 - 219,000; Full time

Job summary

Travelers is seeking an AVP, Business Torts Complex Claim Liability Specialist in Minnesota to lead investigations, evaluations, negotiations and resolutions of highly complex claims. You will work with underwriting, legal counsel, and leadership to deliver optimal outcomes.

You will oversee end-to-end claims handling for severe General Liability, Cyber and E&O matters, establish reserves, and mentor a team of claims professionals while maintaining regulatory compliance and service excellence.

Qualifications

• Experience with complex General Liability, Cyber and E&O claims.
• Active adjuster license where required by state law.
• Exceptional written and verbal communication skills.

Responsibilities

• Directly handle the most severe and complex General Liability, Cyber, and E&O claims from initiation to resolution.
• Lead end-to-end investigation and coverage analysis, draft letters, and assess recovery potential.
• Establish accurate reserves and adjust as needed throughout the lifecycle.
• Evaluate liability and damages, including data breach, ransomware, business interruption, and privacy claims.
• Manage files from inception through resolution and participate in litigation teams as needed.
• Attend mediations and settlements within authority and negotiate favorable outcomes.
• Identify risk transfer and subrogation opportunities as appropriate.
• Partner with underwriting and leadership to provide claims intelligence on trends.
• Mentor and guide other claims professionals.

Skills

Complex claims

Negotiation

Legal knowledge

Communication

MS Office

Mentoring

Education

Law degree preferred

Tools

Claims systems

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$132,800.00 - $219,100.00

Target Openings

1

What Is the Opportunity?

As an AVP, Business Torts Complex Claim Liability Specialist, you are responsible for investigating, evaluating, negotiating, and resolving the most complex and high exposure claims across multiple jurisdictions. Operating with a high degree of autonomy, this role serves as a subject matter expert on complex, litigated, and coverage-disputed claims. You will collaborate and partner closely with business partners, reinsurance, legal counsel, underwriting, and/or leadership to deliver optimal outcomes.

What Will You Do?

• Directly handle the most severe and complex General Liability Coverage B, Technology Errors and Omissions and 1st and 3rd party Cyber claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Lead end-to-end investigation of high severity complex claims and conduct thorough coverage analysis, draft reservation of rights and coverage disclaimer letters, and/or assess recovery potential.
• Establish accurate reserves and adjust as needed throughout the claim lifecycle to reflect current and anticipated exposure.
• Evaluate complex liability, damage issues and/or recovery potential, including large data breach, ransomware, business interruption, errors and omissions, defamation/disparagement, anti-trust, unfair competition and privacy claims.
• Manage assigned files from inception through resolution; Actively participate in selection of counsel and entire litigation team, where appropriate. Develop and execute claim resolution and litigation strategies.
• Attend and participate in mediations, arbitrations, pre-trial conferences, and settlement conferences, and negotiate settlements within granted authority levels.
• Identify and assess risk transfer and/or subrogation opportunities, as needed.
• Partner closely with and present to underwriting, internal stakeholders, and leadership teams to provide claims intelligence on emerging risks, coverage gaps, and loss trends.
• Mentor and provide technical guidance to claims professionals.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Law degree preferred, but not required.
• Ten years of handling complex General Liability, Cyber and Technology Errors and Omissions litigation and/or claims handling experience.
• Active adjuster license where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.
• Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.
• Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.
• Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements; ability to apply this knowledge to complex claims.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

High