AVP, Client Implementation

Jobtailor; Shelton (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Shelton, CT is seeking an experienced Implementation Manager responsible for end-to-end client onboarding for Life, Absence, and Disability Solutions. You will ensure timely delivery, build strong customer relationships, and partner with executives to guide demand and priorities.

You will lead the development of implementation strategies, drive innovation through technology, uphold a superior customer experience, and develop a high-performing team with a focus on

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field.
• 10 years' experience managing key/strategic relationships.
• 5 years of management experience.
• Experience in customer implementation, project management in the disability industry.
• Expertise in Life, Disability, and Absence management products.
• Strong leadership capabilities.
• Proficiency in Salesforce CRM systems.

Responsibilities

• Own end-to-end client onboarding for Life, Absence, and Disability Solutions.
• Build strong relationships with customers, brokers, and partners.
• Partner with executive leadership to anticipate demand and priorities.
• Lead development and enforcement of implementation strategies, standards, and best practices.
• Drive innovation in implementation management, leveraging technology.
• Promote a high standard of customer experience.
• Build and develop a high-performing team.

Skills

Client onboarding

Project management

Life/Disability/Absence expertise

Salesforce CRM

Leadership

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

Salesforce CRM

Job description

• Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery
• Establishes and sustains strong relationships with customers, brokers, and key partners
• Partners with executive leadership to anticipate demand and priorities
• Leads the development and enforcement of implementation strategies, standards, and best practices
• Drives innovation in implementation management, leveraging technology
• Promotes a high standard of customer experience
• Build and develop a high-performing team

Requirements

• Bachelor's Degree Business Administration, Marketing or a related field
• 10 years' experience in managing key/strategic relationships
• 5 years management experience
• Experience in customer implementation, project management in the disability industry
• Expertise in Life, Disability, and Absence management products
• Strong leadership capabilities
• Proficiency in Salesforce CRM systems

Core Competencies

Demonstrates expertise in client onboarding for Life, Absence, and Disability Solutions, with a focus on project management and customer implementation. Proven ability to lead teams, establish strategic relationships, and drive innovation in implementation management.

Highest-signal resume keywords

• Client Onboarding Management
• Project Management
• Life, Disability, and Absence Management Expertise
• Salesforce CRM Proficiency
• Leadership Experience

ATS Optimization Keywords

Hard Skills

• Project Management
• Client Onboarding
• Implementation Strategies
• Customer Experience Management
• Relationship Management

Soft Skills

• Strong Leadership Capabilities
• Team Development
• Customer Relationship Building

Industry Keywords

• Life Solutions
• Absence Management
• Disability Solutions
• Implementation Best Practices

Tools & Technologies

• Salesforce CRM