AVP, Central Practice Operations & Contact Center

Advocate Health; Charlotte (NC); On-site; USD 150,000 - 230,000; Full time

Job summary

Advocate Health seeks an Executive to lead Central Practice Operations, overseeing program development and daily management across multiple practices. You will coordinate with physicians, executive leaders, and system partners to align with mission and financial stewardship.

The role emphasizes leadership, strategic planning, and efficiency improvements, with a strong focus on clinical and operational excellence and stakeholder diplomacy.

Qualifications

• Bachelor's Degree required; MBA/MHA or relevant graduate degree preferred.
• Minimum of 10 years of effective/operation group practice management experience.
• Experience working with an integrated delivery system is highly desirable.

Responsibilities

• Provides programmatic support services to the Medical Group for central services including: strategic system program development and daily management of contact centers, data collection and analysis, problem solving and conflict resolution, relationship management and process evaluation and improvement.

Skills

Leadership

Operations management

Strategic planning

Communication

Education

Bachelor's Degree

MBA/MHA or relevant graduate degree

Job description

Advocate Health seeks an Executive to lead Central Practice Operations, overseeing program development and daily management across multiple practices. You will coordinate with physicians, executive leaders, and system partners to align with mission and financial stewardship.

The role emphasizes leadership, strategic planning, and efficiency improvements, with a strong focus on clinical and operational excellence and stakeholder diplomacy.