Head of Patient Contact Center Operations

Advocate Aurora Health; Charlotte (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

Advocate Aurora Health in Charlotte, NC seeks an AVP of Patient Contact Center Operations to lead centralized services within a complex healthcare network. This full-time, on-site role partners with Practices, Physicians, executives and system leaders to drive improvement strategies and operational excellence.

You will oversee program development, data analytics, resource management, and daily operations through on-site practice managers, ensuring high-quality, cost-effective care and

Qualifications

• Bachelor's Degree required; MBA/MHA or relevant graduate degree preferred.
• Minimum of 10 years of effective/operation group practice management experience.
• Experience working with an integrated delivery system is highly desirable.

Responsibilities

• Strategic system program development and daily management of contact centers.
• Data collection and analysis.
• Problem solving and conflict resolution.
• Relationship management and process evaluation and improvement.
• Organizes and manages human and physical resources to achieve input, buy-in, and optimal performance and efficiency.
• Supervises daily operations of multiple practices through on-site practice managers.
• Assesses, plans, coordinates, and evaluates the clinical and operational functions of the practices in their divisions to ensure high quality, cost effective health care.
• Effective communication with all teams and stakeholders for the highest transparency and to instill trust and reliability with daily operations.

Education

Bachelor's Degree

MBA/MHA or relevant graduate degree

Job description

Advocate Aurora Health in Charlotte, NC seeks an AVP of Patient Contact Center Operations to lead centralized services within a complex healthcare network. This full-time, on-site role partners with Practices, Physicians, executives and system leaders to drive improvement strategies and operational excellence.

You will oversee program development, data analytics, resource management, and daily operations through on-site practice managers, ensuring high-quality, cost-effective care and