AVP Area Sales Manager

Virginia Credit Union; Roanoke (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Training and development programs

Opportunities for employee recognition

Work-life balance initiatives

Job summary

Virginia Credit Union in Roanoke, Virginia seeks a Branch Manager Coach to lead and develop branch teams in delivering exceptional member services. This role involves driving compliance, supporting employee development, and achieving sales goals while ensuring quality service across the branches.

The ideal candidate will have extensive experience in branch operations and a passion for helping members achieve their financial goals. We prioritize teamwork, integrity, and a strong employee culture, making us a trusted employer in our community.

Qualifications

• Proven track record in coaching and developing staff.
• Strong understanding of sales and service operations.
• Ability to foster effective working relationships.

Responsibilities

• Lead and coach branch managers and employees.
• Ensure compliance with operational standards.
• Develop and implement actionable plans for branch performance.

Skills

Coaching

Leadership

Sales objectives

Compliance standards

Conflict resolution

Teamwork

Education

Experience in branch operations or management

Knowledge of financial services

Job description

Job Description

Primary Function: Leads and coaches branch managers and all branch employees to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices and employee development. Works closely with branch management team to ensure quality performance with compliance, operations, security, branch audits, sales and service. Creates and develops key processes to monitor progress i.e. branch employee referral system, cash outages, operational losses and branch audits. Ensures the delivery of high quality service and consultative sales to members.

Duties and Responsibilities

• Ensure the delivery of quality service, consultative sales, operating policies and procedures and general human resource functions to include approving requests for new positions, interviewing candidates, resolving employee’s issues, review and writing performance evaluations.
• Ensure new hires transition appropriately from training to the branches. Communicate sales and service standards and expectations to all new hires.
• Works with SVP of Branch Sales and Service to establish goals and ensure that member service and sales objectives are consistently met by coaching and developing branch staff to achieve results that support our members’ financial goals.
• Partner with Branch Managers, Asst. Branch Managers, Teller Managers, MSOS, Internal Audit, Security to assure that all branches meet compliance standards and guidelines.
• Oversee assigned branches to ensure that business and member service and sales goals are consistently met.
• Coach and develop branch managers to results that support strategic initiatives and goals.
• Observe and coach member interactions with branch staff.
• Develop skills of branch managers and their staff by partnering with the Training Department to support the business objectives.
• Design specific "Action Plans" for each branch manager and follow up monthly to track development.
• Partner with Member Services leadership team to establish goals for branches to support the strategic initiatives.
• Partner with Member Service leadership team for consistent service, sales and operations across all member delivery channels.
• Provide effective rewards and recognition to branch staff.
• Reply to and resolve member complaints.
• Review various reports for trends (sales performance, service levels, overtime, fee waivers, teller outages, operational outages, audits etc.) and recommend actions/next steps.
• Participate in branch budget process.
• Foster and develop partnerships between branch management and all business units.
• Establish and maintain effective working relationship with branch personnel and other departments throughout VACU.
• Partner with and accountability to MSOS for branch operations.
• Complete all required BSA and OFAC training. Report all suspicious activity to Security. Hold staff accountable for compliance with BSA and OFAC policies and procedures by invoking appropriate disciplinary action when violations are discovered; and ensure that all staff complete required training programs.
• Other duties as assigned.

We’re proud of the opportunities, training, benefits and work‑life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience. We thank our employees for making us a part of our community’s "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence. In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement.

Virginia Credit Union is an Equal Opportunity Employer.