Avionics Technical Representative - Customer Response Center

Bombardier Transportation GmbH; Wichita (KS); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Insurance plans (Dental, medical, life

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier Transportation GmbH in Wichita, KS is seeking an Avionics Technical Representative for the Customer Response Center to support the return-to-service of aircraft. You will lead issue resolution, prepare technical reports, and provide guidance to customers and Field Service Representatives for Learjet, Challenger and Global aircraft.

The role requires a minimum of ten years in aircraft maintenance/manufacturing, a college diploma in aircraft maintenance or equivalent, and strong

Qualifications

• Ten or more years of problem solving in aircraft maintenance/manufacturing environments.
• College diploma in aircraft maintenance or equivalent.
• AME license is an asset.
• Proficient with MS Office programs.
• Willing to be available for off-site assignments on short notice (10%).
• Strong communication and customer focus.

Responsibilities

• Lead meetings to resolve issues affecting the return to service of the aircraft.
• Prepare accurate, complete, and concise technical reports and correspondence.
• Troubleshoot and provide technical guidance to customers and Field Service Representatives.
• Provide executive summaries on high-visibility AOG aircraft.
• Create a performance matrix including KPIs to drive team performance.
• Ensure a quality feedback loop when issues are found in the field.
• Perform monthly quality reviews of case handling and phone interactions.

Skills

Aircr aft systems knowledge

Leadership

Customer focus

MS Office

Education

College diploma in aircraft maintenance or equivalent

Job description

Avionics Technical Representative - Customer Response Center

Language Sign in Employee Login Avionics Technical Representative - Customer Response Center Job Alerts Link Apply now Posting Start Date: 7/16/26 Requisition ID: 14544 Wichita, KS, USA, 67209

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.
• Prepare accurate, complete, and concise technical reports and correspondence.
• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
• Provide executive summaries on high visibility AOG aircraft.
• Create performance matrix including KPI’s to drive performance in the team.
• Ensure quality feedback loop is completed when issues are found in the field
• Perform monthly quality reviews of case handling and phone interactions for the team.

How to thrive in this role?

• You have comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft.
• You have leadership capabilities and quick decision making and resolution skills
• You have a college diploma in aircraft maintenance or equivalent work history
• You have an AME license or equivalent (an asset)
• You must be available for off-site assignments on short notice (10%)
• You are comfortable using MS Office Programs
• You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
• You are customer focused and have strong communication skills

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Avionics Technical Representative - Customer Response Center

Primary Location Wichita, ADMN / MFG, Learjet

Organization Learjet Inc

Shift Day job

Employee Status Regular

Requisition 14544 Avionics Technical Representative - Customer Response Center