Aviation Telecommunicator

Albuquerque International Sunport; Albuquerque (NM); On-site; USD 47,000 - 48,000; Full time

Job summary

The Albuquerque International Sunport is seeking an Aviation Telecommunicator to monitor security systems, operate a multi-line telephone system, and respond to aircraft incidents, security incidents, and maintenance issues, dispatching to police, operations or maintenance personnel. This is a safety sensitive position subject to random drug/alcohol testing.

In this role you will monitor the airport's security networks, coordinate with law enforcement, and maintain records of activities while

Qualifications

• High school diploma or GED with 30 college credits completed.
• Three years of experience in radio, computer, switchboard or data entry.
• One year of processing public service calls preferred.

Responsibilities

• Monitor crash, fire and rescue networks and dispatch police as needed.
• Operate a multi-line, multi-function telephone system interfacing lines and radios.
• Monitor CCTV/alarms and dispatch personnel to resolve incidents.
• Maintain police activity records using CAD and relay to sergeants.
• Process NCIC/NMLETS inquiries as required.
• Update flight information and display systems with schedule changes.
• Monitor security alarms and escalate critical issues to appropriate teams.
• Operate paging system to locate passengers and staff; convey airfield operations notices.
• Control access to remote gates; manage keys for authorized areas.
• Receive, log and manage lost and found items for 90-day hold.
• Answer public inquiries; provide information and resolve complaints.
• Relay incident information to supervisory staff and submit work orders.

Skills

Radio operations

Computer operations

Switchboard operations

Data entry

Education

High school diploma or GED + 30 college credit hours

Job description

Aviation Telecommunicator

Salary: $46,571.20 - $47,923.20 Annually

Location: Albuquerque, NM

Job Type: Full Time

Job Number: 2700167

Department: Aviation

Division: AV-Airport Ops

Opening Date: 08/06/2026

Closing Date: 8/20/2026 11:59 PM Mountain

Bargaining Unit: CL

Position Summary

Assist in ensuring the public safety of the Albuquerque International Sunport by monitoring the airport security systems; operate a multi-line, multi function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations or maintenance personnel. This is a safety sensitive position subject to random drug/alcohol testing.

Essential Functions

• Monitor the airport's crash, fire and rescue network and dispatch operations and police personnel in response to aircraft mishaps.
• Operate a multi-line, multi function touch screen telephone system interfacing numerous telephone lines, several radio frequencies and a terminal-wide public address system.
• Monitor the airport's security systems (CCTV and alarms) and dispatch police personnel to resolve security incidents/alarms, criminal activities and emergency medical situations. Record video tapes regarding security issues.
• Maintain a complete record of all police activities using the airport's computer aided dispatching program. Relay police and other emergency calls/information to the police sergeants for dispatch of police officers.
• Receive and process police officer requests for National Crime Information Center (NCIC) and New Mexico Law Enforcement, Telecommunications System (NMLETS) computer inquiries.
• Update flight information as received from airlines for various changes in scheduled flights; make necessary changes to the Flight Information Display System and Baggage Information Display System.
• Monitor matrix security alarm system to determine the nature, location and priority of alarms and relay this critical information to Law Enforcement and/or Terminal and Airfield Maintenance for resolution.
• Operate computerized paging system for locating and paging passengers and employees; relay information regarding Airfield operations including closures and emergencies to Airport tenants and employees.
• Control manual access to remote gates and doors; maintain control of keys to non-secure areas for authorized personnel.
• Receive, catalog, tag and log items turned in to lost and found. Control items for the required 90-day hold period and dispose according to city Ordinance.
• Receive incoming telephone calls; respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
• Relay pertinent information received regarding incidents/accidents at the airport to members of the supervisory/senior staff, receive calls regarding maintenance issues and submit applicable work orders to maintenance staff as necessary.
• Operate a variety of communication systems; access and transmit information from computer systems as needed.

Supplemental Functions

• Ensure adherence to safe work practices and procedures.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

High school diploma or GED supplemented by thirty (30) credit hours of college level course work in general studies;

• Three (3) years of experience in any of the following areas:

• radio operations
• computer operations
• switchboard operations
• data entry

One (1) year of processing public service calls is preferred.

Additional Requirements

• Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
• Possession of a valid City Operator's Permit (COP) within 6 months from date of hire.
• Must pass Drug Test, Hearing Test and Background check.
• Possession of a NCIC Certification within one (1) year from date of hire.
• Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
• Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).

Working Conditions

Environmental: Operations center environment; exposure to computer screens; work in confined spaces.

Physical: Essential and supplemental functions may require sitting for prolonged periods; extensive use of computer keyboard, mouse and monitor.

Total Rewards – City of Albuquerque

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state’s public retirement system (PERA), with the City paying up to 75 percent of the employee’s contribution. That’s higher than any other contribution rate in the state of New Mexico!

• Paid holidays? Check
• Paid parental leave? Check
• Paid birthdays off? Check
• Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Employer

City of Albuquerque

Address: 400 Marquette N.W., Albuquerque, New Mexico, 87103

Phone: [phone]

Website: http://CABQ.GOV