Aviation Supervisor II - Facilities and Services

City of Phoenix; Phoenix (AZ); On-site; USD 43,000 - 66,000; Full time

Benefits offered by this job

Traditional pension

401(a) and 457 plans

Tuition reimbursement

Job summary

City of Phoenix Aviation Department seeks an Aviation Supervisor II to lead Landside Maintenance teams at Sky Harbor. You will oversee facilities, safety, and vendor coordination, ensuring efficient operations 24/7 and rapid response to emergencies.

The role requires strong leadership, budget awareness, and excellent communication. Work hours typically 3:00am–12:00pm, with scheduling adjustments as needed at Sky Harbor.

Qualifications

• Three years in airport activities with at least one year in a supervisor role.
• Experience coordinating with vendors, budgets, and staffing.
• Strong computer and data-entry skills; familiarity with SAP and xPort.

Responsibilities

• Inspects facilities and arranges repairs.
• Investigates and resolves complaints.
• Monitors contractor performance against contracts and scope of work.
• Supports during aircraft emergencies and EOC activations.
• Prepares performance evaluations and other admin duties.

Skills

Leadership

SAP

xPort

Customer service

Budgeting

Safety compliance

Communication

Education

Bachelor’s degree in business administration or management

Tools

SAP

xPort

CMMS/Work Order

Job description

About This Position

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 125,000 passengers daily, with over 1,200 flights per day, the airport has a total economic impact of more than $38 billion per year.

About This Position

The Aviation Department manages and operates the Phoenix Airport System which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. The Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation. Serving more than 125,000 passengers daily, with over 1,200 flights per day, the airport has a total economic impact of more than $38 billion per year.

This position currently provides direct leadership oversight to seven Facilities and Services Landside Maintenance Supervisor I's. Facilities and Services is a 24-hour 7-day a week operation. This Aviation Supervisor II must have sound leadership, administrative, personnel handling, customer service and service vendor handling skills. Familiarity with word and data processing computer software tools is fundamental to be successful in the position. The normal work hours will be Monday through Friday, 3:00am-12:00pm. Hours and days off are subject to change due to scheduling needs, special projects, irregular operations, etc.

This position is located at Sky Harbor International Airport and will report to the Facilities & Services Division located at 2515 E. Buckeye Rd, Phoenix AZ 85034. This position will report to the Aviation Supervisor III.

Duties For The Aviation Supervisor II Position Include

• Inspects physical facilities, takes corrective action or requests repairs.
• Investigates and resolves complaints related to area of responsibility.
• Evaluates exterior Aviation property for cleaning services and initiates or recommends changes.
• Responds to inquiries or complaints lodged by the public, tenants, stakeholders, internal customers and or others.
• Using good fundamental knowledge various pieces of equipment used by Landside Maintenance, including radios and mobile electronic devices.
• Maintains regular and reliable attendance.
• Demonstrates superior seamless customer service, leadership, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Provides support during aircraft emergencies, EOC activations and or other unexpected events.
• Knowledge of SAP and xPort Manager applications.
• Diplomatically handle a wide variety of problems as they arise.
• Monitors the work performance of front line supervisors, crews and vendor contractors.
• Works with all Aviation Department Section Managers/Supervisors to increase productivity, and decrease costs and making recommendations for operational and/or staffing changes and implementing changes.
• Reviews and updates maintenance and operational procedures for maintenance and cleaning activities and make recommendations for improvements.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service.
• Performs administrative duties such as writing performance evaluations, computer correspondence/data input or retrieval, investigates/resolve employee issues and recommends appropriate disciplinary or corrective action.
• Participates in capital and operating budget development and monitor expenditures.
• Observes, compares, or monitor data, objects, or people's behavior to determine compliance with prescribed operating and safety standards.
• Monitors contractor performance against contract specifications and scope of work to ensure compliance with contracts and review payment invoices for accuracy.

There is currently one vacancy within the Facilities and Services of the Aviation Department.

IDEAL CANDIDATE

• Ability to:
  • Multi-task a variety of complex functions.
  • Pan for and act appropriately in emergency situations.
  • Work cooperatively with a variety of airport users, industry representatives, and City employees.
  • Observe, compare, or monitor data, objects, or people's behavior to determine compliance with prescribed operating and safety standards.
  • Demonstrate results focused and solution-driven approach to customer service and problem solving.
• Advanced situational awareness and conceptual skills to maximize the efficient use of Airport common use and terminal facilities.
• Exceptional decision-making skills and proven ability to take ownership of day-to-day operating issues.
• Excellent computer, data entry, and analytical skills with an ability to function in a communications/call center-type environment.
• Exceptional oral and written communications skills.

SALARY

Pay Range: $30.92 - $47.95 per hour.

Hiring Range: $30.92 - $39.45 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Three years of progressively responsible experience in airport activities or a technically specific area,
• One year of which must have been in a supervisory capacity.
• Other combinations of education and experience which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
• The City job description can be found here.

Preferred Qualifications

• Experience with/in
  • Interpreting airport rules and regulations pertaining to airport operations, including Federal Aviation Administration, CBP and TSA regulations.
  • SAP, CMMS/Work Order Management System or xPort.
  • OSHA regulations and environmental compliances.
  • Providing customer service.
  • Administrative functions.
  • Safety / Emergency Preparedness measures.
  • Supervising, including; writing direct reports performance reviews, scheduling and coaching.
  • A 24/7 operation.
  • Contract management, reviewing contracts for accuracy, and compliance.
  • An Aviation Environment
  • Training Employees
• Industry credentials such as A.C.E., C.M., etc. are desired.
• Completed bachelor¿s degree in business administration or management.

RECRUITMENT DATES

Recruitment closes November 16, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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REFERENCE

Aviation Supv II, JC:25230, ID# 63309, 11/03/26, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.