Aviation Security Badging Agent - Denver International Airport

denver; Denver (CO); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO & Holidays

Medical Coverage

Dental Coverage

Vision Coverage

Job summary

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent. This frontline role processes badge applications, verifies identity, and issues airport IDs in line with TSA and ASP rules.

You will support more than 40,000 airport employees, rotating between two badging offices and delivering courteous service. Four 10-hour shifts (6:30am–5:00pm) with schedules subject to change; starting hourly range $23.89–$31 with a comprehensive benefits package including a pension

Responsibilities

• Greet customers and process them in the digital appointment queue with prompt, courteous service.
• Review and evaluate fingerprinting and badging applications and identity documents for accuracy and compliance.
• Verify and record information in the Identity Management System (IDMS) for security checks.
• Maintain confidentiality of PII and SSI per federal regulations.
• Operate and maintain badging equipment and issue Airport IDs.
• Provide clear explanations of rules and expectations to applicants and staff.

Job description

About Our Job

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent!

With competitive pay, great benefits , and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $23.89 to $31. We also offer generous benefits for full-time employees which include but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service


• 457B Retirement Plan


• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year


• Competitive medical, dental and vision plans effective within 1 month of start date

Location and Schedule

This position will report to Denver International Airport Concourse A Badging Office and the Airport Satellite Badging Office. Badging Agents rotate offices each week. Parking is provided for each office.

Four, 10-hour weekday shifts

6:30am to 5:00pm

Schedules based on the needs of the organization and are subject to change.

Who We Are & What You'll Do

About DEN

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world's busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world's 10th busiest airport. DEN is Colorado's primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

As a front-line Badging Services Agent, you will rotate between one of our two Airport Security Badging Offices serving as a front-line representative, providing exceptional customer service to more than 40,000 airport employees. You will process badge applications for new and renewing airport employees. You will verify work authorization and identity documents, capture biometric information, and issue airport identification badges in accordance with Transportation Security Administration (TSA), the Airport Security Program (ASP), and airport policies. You will educate applicants and stakeholders on badging requirements, resolve customer inquiries, maintain accurate records, and utilize multiple technology systems to manage identity and access.

Badging Services Agents in the DEN Badging Office are also responsible for the following:

• Greet customers as they enter the office and process them in the digital appointment queuing system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectively


• Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations


• Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks


• Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers


• Communicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being shared


• Explain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner


• Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN


• Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations


• Ensure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badge


• Professionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointments


• Operate and maintain specialized badging equipment associated with badge creation


• Perform other duties as assigned or requested

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of the team at all levels. You'll be right at home here if you cultivate strong relationships and push yo