Aviation Ops Supervisor - Dispatch & Client Service

Tradewind Aviation; Oxford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Tradewind Aviation is seeking a full-time Operations Supervisor based in Oxford, CT. The role focuses on maintaining and improving the performance of the Operations team, delivering outstanding client service, and driving SOP compliance across departments.

The candidate will lead onboarding for new hires, coach staff, and ensure safe, compliant flight release for Part 91 and 135 operations, while coordinating scheduling and dispatch activities during PTO and supporting continuous operational

Qualifications

• Minimum of high school graduation; college degree preferred or relevant aviation operations experience of at least three years.
• Working knowledge of computer software applications in word processing and spreadsheets including Word, Excel, and Microsoft Outlook.
• Strong communication and organizational skills.
• Strong multi-tasking capability.
• Attention to detail.
• Problem solving skills.
• Demonstrate consistent high level of interpersonal skills.
• FAA Dispatch license preferred.

Responsibilities

• Promote and contribute to a positive and healthy work environment.
• Maintain a culture of total client service, focused on anticipating client needs and exceeding their expectations.
• Ensure that department and organization goals are being met.
• Assist in conducting interviews with candidates.
• Training in new employees.
• Evaluate team performance and provide feedback through biweekly meetings.
• Coaching team members on current SOPs.
• Promote the safe release of Part 91 and 135 flights.
• Delegate assignments to ensure maximum productivity and completion of tasks.
• Coverage of Scheduling/Dispatch roles during PTO.
• Run daily operations meetings and coordinate follow up tasks.
• Interface with other departments to ensure SOP compliance.
• Anticipate future issues and addressing them expeditiously.
• Additional duties as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Attention to detail

Interpersonal skills

Problem solving

FAA Dispatch license (preferred)

Education

High school diploma

Aviation operations experience (3+ years)

College degree in aviation operations (preferred)

Tools

Word

Excel

Microsoft Outlook

Job description

Tradewind Aviation is seeking a full-time Operations Supervisor based in Oxford, CT. The role focuses on maintaining and improving the performance of the Operations team, delivering outstanding client service, and driving SOP compliance across departments.

The candidate will lead onboarding for new hires, coach staff, and ensure safe, compliant flight release for Part 91 and 135 operations, while coordinating scheduling and dispatch activities during PTO and supporting continuous operational