Aviation Operations Specialist

Theuniversityunion; Bemidji (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Bemidji Aviation seeks an Aviation Operations Specialist to manage information flow between pilots, staff, and leadership. The role emphasizes accurate data entry, customer service, and effective communication in a fast-paced FBO environment.

Responsibilities include phone handling, tying together operations with maintenance and flight schedules, and using MS Office tools to keep records up to date. A high school diploma is required, with opportunities for growth in a dynamic team.

Qualifications

• High school diploma or equivalent required.
• Experience with MS Office applications (Access, Excel, Outlook, PowerPoint) preferred.
• Ability to gather, organize, and relay information clearly.

Responsibilities

• Gather, transfer, and disseminate information to staff and pilots in a timely manner.
• Answer phones and transfer calls appropriately.
• Process transactions over the POS system for aviation-related purchases.
• Provide exceptional customer service to FBO customers and coordinate with line staff.

Skills

Communication

Time management

Organizational skills

Problem solving

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

MS Access

MS Excel

MS Outlook

MS PowerPoint

Job description

• Base Pay $18.00 / Hour
• Job Category Administrative
• Employee Type PT Non-Exempt
• Manage Others No

Contact information

• Phone [phone]

Description

• Flight Follower for Bemidji Aviation flights: includes communications with pilots, ATC, weather briefings, and flight monitoring.
• Accurately and succinctly gather, transfer, and/or disseminate information in a timely manner through proper channels, including forwarding staff calls, radio communications, and message delivery.
• Assist maintenance personnel in monitoring regulatory compliance items and scheduling of aircraft.
• Accurate and timely data entry for utilization by maintenance, operations, and pilots, including daily entry of Hobbs times and locations of Bemidji Aviation aircraft in MS Access database and Excel spreadsheets.
• Accurate and timely data entry of information relating to fuel sales, plane rentals, and flight instruction.
• Provide exceptional customer service and support to FBO customers through coordination with line staff to assure these needs are met in a timely manner. Customer requests may include fuel orders, use of courtesy car, assistance with overnight accommodations in the Bemidji area, etc.
• Answer phones and transfer calls appropriately.
• Utilize MS Access, MS Excel, MS Outlook, MS PowerPoint software, and internet searches.
• Process transactions over point-of-sale system for the purchase of pilot supplies, Bemidji Aviation apparel, flight instruction, plane rentals, and aviation fuel.
• Communicate instructions and information to pilots landing at Bemidji Regional Airport over Unicom and Company frequency.
• Assist in maintaining a clean, welcoming environment (take out trash, clean/refill coffee pots, fill vending machines, water plants, etc.)
• Perform other duties as assigned.

Requirements

Competencies and Knowledge: The successful candidate should have demonstrated skills in the following: approachability; time and performance management; strong organizational skills; problem solving; communication skills (verbal and written, especially with customers); ability to work with minimal supervision in a team environment; ability to interact with all levels of FBO personnel, GA and Commercial customers, vendors and outside regulatory agencies; professional aptitude; ability to manage multiple projects at one time with time sensitive deadlines and adaptability in an aggressive growth environment.
Work Environment: This job operates approximately 95% of the time inside a climate-controlled building and approximately 5% of the time outside in all types of weather. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines, filing cabinets, line GSE, fuel trucks, and some hangar equipment. .
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; climb up and down stairs; bend/stoop; occasionally push/pull and lift weight up to 45 lbs.; use hands to grasp, finger, handle or feel; and reach with hands and arms. On rare occasions, may be required to crawl, use fine manipulations, kneeling, and repetitive motion.
Position Type/Expected Hours of Work: This is a part-time or full-time position with an expectation of occasional evening and weekend hours as job duties demand.
Required Education and Experience: High school diploma or equivalent required.
EEO Statement: Bemidji Aviation is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Summary

The Aviation Operations Specialist is responsible for the timely and accurate gathering, documenting, and dissemination of information to company leadership, staff, and pilots, as well as providing exceptional service to general aviation FBO customers.