Aviation Maintenance Data & Support Analyst

Jet Support Services, Inc. (JSSI); Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Jet Support Services, Inc. (JSSI) seeks an experienced Aircraft Maintenance Analyst to support Traxxall subscribers and enhance maintenance outcomes. The role emphasizes expert maintenance knowledge, data analysis, and proactive customer guidance to improve safety and reliability.

The AMA will work with cross-functional teams to ensure accurate maintenance insights, effective issue resolution, and strong customer relationships across real-world aviation operations.

Qualifications

• 5+ years of experience in aircraft maintenance or a related role.
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce (preferred but not required).
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
• FAA Airframe and Powerplant Certification (preferred but not required).

Responsibilities

• Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
• Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
• Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
• Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
• Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
• Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Skills

Analytical skills

Customer support

Data analysis

Strong communication

Education

FAA Airframe and Powerplant Certification

Tools

Salesforce

Maintenance management software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Jet Support Services, Inc. (JSSI) seeks an experienced Aircraft Maintenance Analyst to support Traxxall subscribers and enhance maintenance outcomes. The role emphasizes expert maintenance knowledge, data analysis, and proactive customer guidance to improve safety and reliability.

The AMA will work with cross-functional teams to ensure accurate maintenance insights, effective issue resolution, and strong customer relationships across real-world aviation operations.