Aviation Maintenance Customer Relations Lead

Find a- Textron; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K match

Education assistance

Flight training bonus program

Fertility and adoption assistance

Financial consultations

Job summary

Textron Aviation in Greensboro, NC, seeks a Customer Relations Manager for Aircraft Maintenance on 1st shift to serve as the primary liaison with customers and the Service Center team. You will coordinate with Technical Service Managers to ensure customer satisfaction, review service options, and manage quotes and schedules.

Ideal candidates bring 2–4 years of aircraft maintenance experience and an aviation degree or equivalent certifications, with a strong focus on customer experience and

Qualifications

• 2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
• 4 years of relative aircraft maintenance experience
• Bachelor’s degree in Aviation or related field
• A&P License / Repairman / EASA Certificate is helpful
• Knowledge of Textron Aviation services and products is helpful
• Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience

Responsibilities

• Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
• Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
• Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
• Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
• Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
• Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
• Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices

Education

Bachelor’s degree in Aviation or related field

A&P License

Repairman

EASA Certificate

Job description

Textron Aviation in Greensboro, NC, seeks a Customer Relations Manager for Aircraft Maintenance on 1st shift to serve as the primary liaison with customers and the Service Center team. You will coordinate with Technical Service Managers to ensure customer satisfaction, review service options, and manage quotes and schedules.

Ideal candidates bring 2–4 years of aircraft maintenance experience and an aviation degree or equivalent certifications, with a strong focus on customer experience and