Aviation Maintenance Customer Relations Lead

Textron; Greensboro (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401K match

Education assistance

Flight training bonus

Fertility & adoption support

Financial guidance

Job summary

Textron Aviation in Greensboro, NC seeks a Customer Relations Manager (Aircraft Maintenance) for 1st shift. You will be the main point of contact for customers, coordinating with the Service Center and Technical Service Managers to ensure satisfaction and accurate scheduling.

Responsibilities include customer coordination, service communication, upselling, marketing the center's capabilities, collaborating with Finance on invoices, and handling post-delivery follow-ups while upholding safety and

Qualifications

• 2 years of aircraft maintenance experience or related technical background.
• A&P license or 2-year technical degree preferred.
• Bachelor’s degree in Aviation or related field is a plus.
• A&P License/Repairman/EASA certificate is helpful.

Responsibilities

• Customer coordination: welcome customers, review needs, discuss options, adjust schedules.
• Service communication: keep customers updated on status, approvals, and costs.
• Upselling opportunities: suggest maintenance, parts, and warranty options.
• Service center marketing: promote capabilities and foster relationships.
• Financial review: collaborate with Finance on invoices and billing updates.
• Safety & departure debrief: communicate safety expectations and review completed work.
• Post-delivery follow-up: resolve issues with parts, billing, and service quality.

Skills

Customer relationship management

Communication

Upselling

Cross-functional collaboration

Attention to detail

Education

2 years aircraft maintenance experience

A&P license or 2-year technical degree

Bachelor's degree in Aviation or related field

A&P License / Repairman / EASA Certificate helpful

Job description

Textron Aviation in Greensboro, NC seeks a Customer Relations Manager (Aircraft Maintenance) for 1st shift. You will be the main point of contact for customers, coordinating with the Service Center and Technical Service Managers to ensure satisfaction and accurate scheduling.

Responsibilities include customer coordination, service communication, upselling, marketing the center's capabilities, collaborating with Finance on invoices, and handling post-delivery follow-ups while upholding safety and