Customer Relations Manager (1st Shift) - Tampa, FL

Textron Aviation; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K match + 4% annual contribution

Education assistance

Flight training bonuses

Fertility and adoption support

Childcare discounts

Financial guidance

Job summary

A leading company in private aviation seeks a Customer Relations Manager in Tampa, FL. In this role, you will ensure exceptional customer service, coordinate with Service Center Teams, and maintain positive relationships with customers. Candidates should have a background in aircraft maintenance, technical knowledge, and strong communication skills to thrive in this fast-paced environment.

Qualifications

• 2+ years aircraft maintenance experience or 4+ years experience, or technical degree.
• A&P License, Repairman, or EASA Certificate can be helpful.
• Ability to collaborate effectively and knowledge of Textron services.

Responsibilities

• Act as the main point of contact for customers to ensure exceptional service.
• Coordinate with Technical Service Managers for customer satisfaction.
• Suggest additional maintenance and parts to enhance aircraft value.

Skills

Customer Service

Communication

Customer Relations

Technical Knowledge

Education

Bachelor’s in Aviation or related field

Technical degree

Job description

Job Description - Customer Relations Manager (1st Shift) - Tampa, FL (330880)

Job Number:

330880

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to expand your skills and build your career. We offer a competitive total rewards package including pay and benefits to support you and your family – starting day one. Your success is our success.

What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

In this role, you will be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal is to coordinate with Technical Service Managers to guarantee customer satisfaction.

Your responsibilities include:

• Customer Coordination: Welcome customers, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed.
• Service Communication: Keep customers updated on aircraft status, confirm schedules, provide updates, get approval for additional work, and report delays or cost changes.
• Upselling Opportunities: Suggest additional maintenance, parts, and warranty options to enhance aircraft value.
• Service Center Marketing: Promote capabilities to both new and existing customers, fostering strong relationships.
• Financial Review: Collaborate with Finance to review coverage and pricing, approve invoices, and provide financial updates.
• Safety & Departure Debrief: Communicate safety expectations, conduct debriefs, review work, address discrepancies, and handle payments.
• Post-Delivery Follow-Up: Resolve issues, address performance evaluations, and mentor peers on system changes and customer service.

Requirements for success:

• 2+ years aircraft maintenance experience or a technical degree, or 4+ years aircraft maintenance experience, or a Bachelor’s in Aviation or related field.
• Helpful: A&P License, Repairman, or EASA Certificate; knowledge of Textron services and products; ability to collaborate effectively.

We offer a comprehensive rewards package including:

• 401K match + 4% annual contribution
• Education assistance
• Flight training bonuses
• Fertility and adoption support, childcare discounts
• Financial guidance

Base pay varies based on experience and location, within a range that supports growth and development.

We value diverse backgrounds and perspectives, which help us develop legendary products. We encourage applicants who meet the job goals to apply, even if they don’t match every requirement exactly.

EEO Statement:

Textron is committed to Equal Opportunity Employment for all applicants and employees, regardless of protected characteristics.