Aviation Maintenance Analyst II: AI & Customer Ops

Hearst Corporation; Savannah (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

CAMP Systems is seeking an Aviation Maintenance Analyst II to join our Operations Team. You will handle end-to-end maintenance tracking, liaise with customers by phone and email, and contribute to process improvements.

The role requires aviation maintenance knowledge, strong regulatory familiarity, and proactive problem solving. Reporting to the Operations Lead, you will collaborate across Operations and Customer Service to ensure high service levels and efficient planning for maintenance

Qualifications

• Ability to interpret and understand technical documents such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBs.
• Organized, detail-oriented with structured thinking and execution.
• High level of independent judgment and proactivity.
• Ability to communicate effectively to all audiences clearly and logically.
• Ability to reconcile multiple variables in decision making; perform root cause analysis and formulate solutions.

Responsibilities

• Perform CAMP and customer supplied MIP implementation, audit and optimization activities within CAMP's maintenance tracking application.
• Utilize MSG analysis to determine applicability and effectiveness of tasks, programs, intervals and packaging.
• Evaluate and implement Airworthiness Directives, Service Bulletins, SBs, Service Letters, and other notifications of in-service issues.
• Support aircraft airworthiness and maintenance visit planning activities and analysis of technical resources.
• Develop standards, processes, procedures and documentation to support quality and service goals.
• Coordinate with internal team members to ensure customer service levels are met and issues addressed.
• Monitor customer support performance and implement action plans to improve service levels.
• Provide support for projects, training efforts, and analyst activities to drive efficiencies.
• Demonstrate AI fluency or willingness to learn.

Skills

Detail-oriented

Independent judgement

Proactive

Effective communication

Root cause analysis

Project management

Multi-tasking

Customer service

Education

BS or equivalent; A&P license or equivalent

Job description

CAMP Systems is seeking an Aviation Maintenance Analyst II to join our Operations Team. You will handle end-to-end maintenance tracking, liaise with customers by phone and email, and contribute to process improvements.

The role requires aviation maintenance knowledge, strong regulatory familiarity, and proactive problem solving. Reporting to the Operations Lead, you will collaborate across Operations and Customer Service to ensure high service levels and efficient planning for maintenance