Aviation Line Services Leader | Ops, Safety & Customer Excellence

Atlantic Aviation; South Bend (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Atlantic Aviation seeks a Line Service Manager to oversee all Line Services operations at our Indiana base. You will lead ramp, hangar and fuel activities, ensure compliance with company and regulatory requirements, and drive service quality and profitability.

The role requires strong leadership and a focus on safety, customer satisfaction, and operational efficiency. Responsibilities include staffing, client communication, budget awareness, and implementing the Atlantic Attitude across the

Qualifications

• High school graduation.
• 5 years of line service experience or equivalent in aviation field.
• Valid state driver’s license and meet the company’s insurability requirements.
• Meet Atlantic Aviation’s operations and safety training requirements.
• At least 18 years of age
• Excellent communication skills, both written and oral.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Excellent customer relations skills required.

Responsibilities

• Maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment while applying the “Atlantic Attitude” at all times.
• Supervise ramp, hangar, and fuel storage facility activities to assure safe, efficient and timely delivery of service to our customers.
• Ensure proper staffing and delegate work assignments for all Line Service workers.
• Monitor and update daily aircraft arrivals and departure requirements; ensure timely service meets customer expectations.
• Design and facilitate appropriate daily communication with Customer Service Representatives to ensure service accuracy and completeness.
• Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service; resolve issues.
• Understand the departmental profit and loss statement, quarterly forecasting, and annual budget processes and the effects of business decisions made for the department.
• Responsible for understanding opportunities and risks of the operation and developing strategic goals to maximize operating profit.
• Enforce company policy and procedures; administer disciplinary action as directed by the Operations Manager and General Manager.
• Inspect entire facility for cleanliness and proper equipment operation; report discrepancies to the Facility Supervisor.
• Operate fuel trucks, tugs, baggage handling and other equipment as needed.
• Initiate incident reporting, investigation, and assist solution planning for preventing reoccurrence.
• Inspect and sign off all aircraft cleaning service orders.
• Monitor and maintain proper fuel inventory at the storage facility.
• Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
• New employee interviewing, indoctrination and training.
• Overtime staffing and approval.
• Conduct Manpower analysis.
• Payroll submittal and vacation approvals, maintaining vacation balances.

Skills

Leadership

Communication

Customer relations

Safety awareness

Flexibility

Overtime availability

Team management

MS Office proficiency

Education

High school graduation

Tools

MS Office (Word, Excel, Outlook)

Job description

Atlantic Aviation seeks a Line Service Manager to oversee all Line Services operations at our Indiana base. You will lead ramp, hangar and fuel activities, ensure compliance with company and regulatory requirements, and drive service quality and profitability.

The role requires strong leadership and a focus on safety, customer satisfaction, and operational efficiency. Responsibilities include staffing, client communication, budget awareness, and implementing the Atlantic Attitude across the