Aviation Customer Support Specialist (Onsite)

Columbia Helicopters; Aurora (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits package

Growth opportunities

Job summary

Columbia Helicopters in Oregon is seeking a Customer Support Representative to serve as the day-to-day interface for assigned accounts, guiding inquiries through quotation, repair or overhaul execution, delivery, and invoice resolution. You will maintain timely communication and coordinate with internal teams to ensure a smooth service process.

This role requires on-site presence five days per week and strong skills in organization and Microsoft Office.

Qualifications

• Experience in customer support, client coordination, or aviation-related service preferred.
• Ability to communicate professionally with customers by phone, email, and in meetings.
• Strong organization, follow-through, and attention to detail.
• Experience preparing quotes, work orders, or service records is a plus.

Responsibilities

• Serve as the primary customer interface for assigned accounts and maintain professional, timely communication.
• Address customer concerns and service needs, escalating issues when appropriate.
• Receive, review, and process requests for quotes and service inquiries.
• Track work orders and provide status updates to customers and internal stakeholders.
• Coordinate with Planning, Production, Finance, Quality, and Technical Support to resolve needs.
• Maintain customer records and documentation in accordance with processes.

Skills

Customer service

Communication

Organization

MS Office

Education

High school diploma or equivalent

Associate degree or related training preferred

Job description

Columbia Helicopters in Oregon is seeking a Customer Support Representative to serve as the day-to-day interface for assigned accounts, guiding inquiries through quotation, repair or overhaul execution, delivery, and invoice resolution. You will maintain timely communication and coordinate with internal teams to ensure a smooth service process.

This role requires on-site presence five days per week and strong skills in organization and Microsoft Office.