Aviation Customer Support Specialist

Columbia Helicopters, Inc.; Aurora (OR); On-site; USD 42,000 - 66,000; Full time

Job summary

Columbia Helicopters, Inc. in Aurora, Oregon, is seeking a Customer Support Representative to be the day-to-day interface for assigned accounts, handling inquiries from quotation through repair or overhaul execution, delivery, and invoice resolution.

This onsite role requires you to be present five days a week. The position requires 2+ years in customer support or aviation-related roles, strong communication, organization, and the ability to coordinate with Planning, Production, Finance,

Qualifications

• 2+ years in customer support, aviation, or related roles.
• Experience preparing quotes, work orders, or service requests.
• Ability to communicate professionally by phone, email, and meetings.

Responsibilities

• Serve as the primary customer interface for assigned accounts and maintain professional, timely communication with customers.
• Address customer concerns, questions, and service needs in a timely manner, escalating issues when appropriate.
• Receive, review, and process requests for quote, repair requests, and service inquiries.
• Track work orders and provide accurate status updates to customers and internal stakeholders.
• Coordinate with Planning, Production, Technical Support, Quality, Finance, or other support functions to obtain accurate information and resolve customer needs.
• Manage customer communications throughout the repair, overhaul, or ongoing service process.
• Schedule customer meetings, status reviews, and follow-up discussions as needed.
• Prepare quotations and coordinate internal review and approval prior to customer submission.
• Monitor delivery dates, identify potential risks, and proactively communicate schedule impacts or recovery plans to customers.
• Maintain customer records, communication logs, quote files, and related documentation in accordance with department processes.
• Support invoice resolution, contract administration activities, and customer account follow-up as assigned.
• Identify recurring customer issues and share feedback with the Manager of Customer Support to support process improvement.
• AOG/Emergency coordination on call outside of work hours on a predefined calendar (roughly 1 week per month).
• Conduct oneself in accordance with Company’s Core Values.
• Perform other duties as assigned.

Skills

Communication skills

Organization & detail-oriented

Time management

Multi-tasking

Quote processing

Cross-functional collaboration

MS Office proficiency

Education

High school diploma or equivalent

Associate degree or related training preferred

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

Columbia Helicopters, Inc. in Aurora, Oregon, is seeking a Customer Support Representative to be the day-to-day interface for assigned accounts, handling inquiries from quotation through repair or overhaul execution, delivery, and invoice resolution.

This onsite role requires you to be present five days a week. The position requires 2+ years in customer support or aviation-related roles, strong communication, organization, and the ability to coordinate with Planning, Production, Finance,