Aviation Customer Solutions Specialist

Chromalloy Gas Turbine, LLC; Orangeburg (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid time off

Bonuses

Job summary

Chromalloy is seeking a Customer Solutions Specialist to provide exceptional customer support and coordinate with internal teams to ensure accurate order processing and clear communication. You will be a key contact for customers, handling inquiries, updates, and service requests while contributing to a positive customer experience.

In this role, you will interact with Production, Planning, Procurement, Quality, and Shipping teams to align on customer needs, maintain records, and support

Qualifications

• High School Diploma or GED required.
• Experience in customer service, admin support, or related roles.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for customers via phone, email, and other channels.
• Coordinate solutions with internal teams to address inquiries and orders.
• Prepare quotations, reports, and order-related documentation.
• Maintain accurate customer, sales, and order records.
• Provide customers with order status updates and delivery information.
• Collaborate with Production, Planning, Procurement, Quality, and Shipping teams.

Skills

Customer service mindset

Verbal and written communication

Organizational skills

Multitasking

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office (Outlook, Word, Excel)

ERP/CRM / Order management systems

Job description

Chromalloy is seeking a Customer Solutions Specialist to provide exceptional customer support and coordinate with internal teams to ensure accurate order processing and clear communication. You will be a key contact for customers, handling inquiries, updates, and service requests while contributing to a positive customer experience.

In this role, you will interact with Production, Planning, Procurement, Quality, and Shipping teams to align on customer needs, maintain records, and support