Aviation Customer Experience Specialist

Cutter Aviation, Inc.; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Job summary

A leading aviation services provider is looking for a Customer Service Representative in Phoenix, Arizona. This entry-level position offers starting pay of $19.00/hr, increasing to $20.00/hr after probation. The ideal candidate should have 1-3 years of customer service experience and demonstrate excellent communication and organization skills. Responsibilities include catering to customers, handling reservations, and ensuring compliance with FAA and TSA regulations.

Qualifications

• 1-3 years of customer service experience required.
• Must have computer skills and ability to use radio communication.
• Strong interpersonal and communication skills needed.
• Professional appearance and mannerisms.

Responsibilities

• Provide information about products and services to customers.
• Handle reservations and maintain customer records.
• Resolve customer complaints and ensure satisfaction.
• Resolve customer complaints and grievances.
• Complete contract forms and issue service orders.

Skills

Customer Service Experience

Computer Skills

Interpersonal Skills

Organizational Skills

Ability to Multitask

Job description

A leading aviation services provider is looking for a Customer Service Representative in Phoenix, Arizona. This entry-level position offers starting pay of $19.00/hr, increasing to $20.00/hr after probation. The ideal candidate should have 1-3 years of customer service experience and demonstrate excellent communication and organization skills. Responsibilities include catering to customers, handling reservations, and ensuring compliance with FAA and TSA regulations.