Aviation Customer Experience & Projects Lead

Elliott Aviation; Milan (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Elliott Aviation is seeking an Aviation Customer Experience Leader to serve as the primary contact for customers across maintenance, avionics, interiors, paint, modification, and service events. You will manage projects, maintain clear communication, and coordinate with multiple teams to ensure top-tier service and satisfaction.

The role blends project management, customer relationships, and financial accountability to deliver safe, efficient, and high-quality outcomes in a fast-paced aviation

Qualifications

• Associate degree or equivalent experience.
• Experience working in an aviation technical environment.
• Excellent verbal and written communication skills.
• Strong customer relationship management skills.
• Demonstrated organizational and project coordination experience.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer skills and experience with business software applications.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Build and maintain strong relationships with aircraft owners, operators, flight departments, and maintenance customers.
• Serve as the primary liaison throughout each maintenance event.
• Provide timely updates regarding project status, schedule changes, work scope additions, and completion timelines.
• Ensure customers remain informed and confident throughout the service process.
• Deliver a world-class customer experience from aircraft induction through delivery.
• Coordinate aircraft maintenance, avionics, paint, interiors, and modification projects from induction through completion.
• Partner with Operations, Production Control, Parts, Quality, and Maintenance teams to support project execution.
• Monitor project progress, labor utilization, schedules, and project milestones.
• Identify potential delays and work proactively with internal teams to maintain commitments.
• Assist with resource coordination and project prioritization activities.
• Track billable work throughout the maintenance event.
• Monitor project performance against quoted labor targets.
• Help maximize operational efficiency and profitability.
• Collaborate with operational leadership regarding labor utilization, project execution, and schedule performance.
• Support accurate invoicing, progress billing, project closeout, and customer collections activities.

Skills

Communication

Customer relationships

Project coordination

Problem solving

Multi-tasking

IT literacy

Education

Associate degree or equivalent experience

Tools

Business software

Job description

Elliott Aviation is seeking an Aviation Customer Experience Leader to serve as the primary contact for customers across maintenance, avionics, interiors, paint, modification, and service events. You will manage projects, maintain clear communication, and coordinate with multiple teams to ensure top-tier service and satisfaction.

The role blends project management, customer relationships, and financial accountability to deliver safe, efficient, and high-quality outcomes in a fast-paced aviation