Aviation Cabin Services Lead (2nd Shift)

ABM industries; Dallas (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Job summary

ABM Industries is seeking a skilled supervisor to oversee cabin service agents and ensure aircraft interiors meet airline standards. You will lead staffing, coordinate assignments with flight schedules, and drive on-time performance.

You will conduct quality inspections, train and coach staff on cleaning procedures, safety, and customer expectations, and maintain compliance with FAA, OSHA, and airport policies. Demonstrated leadership and communication are essential.

Qualifications

• Must have a High School Diploma or GED.
• Must have 2–3 years of supervisory experience in aviation, cabin services, hospitality or related operations.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Proficient with basic computer applications (Microsoft Office).

Responsibilities

• Supervise cabin service agents responsible for cleaning and preparing aircraft interiors.
• Ensure aircraft cabins, galleys, lavatories, tray tables, seat areas, and other designated areas are cleaned according to airline specifications.
• Coordinate staffing and work assignments to support flight schedules and on-time performance goals.
• Conduct quality inspections to ensure all cleaning standards are met before aircraft departure.
• Train, coach, and develop employees on cleaning procedures, safety protocols, customer expectations, and company policies.
• Monitor employee productivity, attendance, and performance; provide corrective action and recognition as appropriate.
• Ensure compliance with FAA regulations, airport security requirements, airline standards, OSHA guidelines, and company policies.
• Maintain effective communication with airline representatives, airport personnel, and operations management.
• Investigate operational issues, delays, accidents, or safety concerns and complete required documentation.
• Assist with recruiting, onboarding, scheduling, and payroll-related activities.
• Ensure proper use, storage, and maintenance of cleaning equipment, chemicals, and supplies.
• Support operational needs during irregular operations, flight delays, and peak travel periods.

Skills

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ABM Industries is seeking a skilled supervisor to oversee cabin service agents and ensure aircraft interiors meet airline standards. You will lead staffing, coordinate assignments with flight schedules, and drive on-time performance.

You will conduct quality inspections, train and coach staff on cleaning procedures, safety, and customer expectations, and maintain compliance with FAA, OSHA, and airport policies. Demonstrated leadership and communication are essential.