Aviation Aftermarket Account Specialist

Crafted Staff; Miami (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

Crafted Staff is seeking a Customer Account Specialist in Miami, FL. This onsite role serves as the primary contact for aerospace aftermarket accounts, handling quotes, orders, RMAs, and delivery status with cross-functional teams.

The ideal candidate has at least 2 years in MRO, customer service, or related areas and strong communication skills. A bachelor’s degree or equivalent experience is preferred. U.S. citizenship or permanent residency is required.

Qualifications

• Minimum 2 years in MRO, customer service, inside sales, aerospace or aviation aftermarket support, or a combination of these areas.
• Strong written and verbal communication skills and ability to coordinate across departments.
• Ability to manage multiple customer requests, prioritize time-sensitive work, and follow issues through resolution.
• U.S. citizenship or U.S. permanent resident status.
• Ability to work onsite in Miami, Florida.

Responsibilities

• Serve as the primary point of contact for assigned aerospace aftermarket accounts.
• Manage customer requests from initial quote and order review through repair status updates, returns, credits, and issue resolution.
• Collaborate with Supply Chain, Operations, Quality, and Trade Compliance to prioritize requests and meet commitments.
• Track orders and repairs, prepare customer reports, and provide timely status updates.
• Maintain and follow standard work procedures and train team members as needed.
• Contribute to process improvements to enhance customer satisfaction and account performance.

Skills

Customer service

Account management

Communication

Multitasking

Cross-functional coordination

Education

Bachelor's degree or equivalent experience

Job description

Crafted Staff is seeking a Customer Account Specialist in Miami, FL. This onsite role serves as the primary contact for aerospace aftermarket accounts, handling quotes, orders, RMAs, and delivery status with cross-functional teams.

The ideal candidate has at least 2 years in MRO, customer service, or related areas and strong communication skills. A bachelor’s degree or equivalent experience is preferred. U.S. citizenship or permanent residency is required.