Avail Customer Care Representative

Realtor.com; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Realtor.com is seeking an Avail Customer Care Representative to be the first point of contact for landlords and tenants. You will learn Avail.co products, assist customers by phone and email, and guide them through the renter/landlord lifecycle from start to finish.

The role emphasizes empathy, clear written and verbal communication, and the ability to create helpful self-service resources. Ideal candidates have 1+ year in high-volume inbound support and 2+ years in customer-facing roles.

Qualifications

• At least 1 year of supporting customers by taking high volume inbound calls.
• At least 2 years experience in customer-facing roles.
• Expert-level written and oral communication in English is a plus.
• Bachelor's Degree, preferred.

Responsibilities

• Develop a deep knowledge of Avail.co products and services.
• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end.
• Help customers troubleshoot issues of low to medium complexity levels.
• Answer questions for landlords and tenants about topics such as: How do I list my property? How do I apply? How do I build a residential lease that complies with my state laws? How do ACH payments work?
• Identify the need for and create self-help solutions for customers and internal team members.
• Be your authentic self in each and every conversation.

Skills

Inbound calls

Customer service

Communication

English fluency

Education

Bachelor's Degree, preferred

Tools

Zendesk

JIRA

Job description

Avail Customer Care Representative

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

This role will align with the Avail team, a part of the realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.

Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.

What You’ll Do:

• Develop a deep knowledge of Avail.co products and services
• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end
• Help customers troubleshoot issues of low to medium complexity levels
• Answer questions for landlords and tenants about topics such as:
  • How do I list my property?
  • How do I apply?
  • How do I build a residential lease that complies with my state laws?
  • How do ACH payments work?
• Identify the need for and create self-help solutions for customers and internal team members
• Be your authentic self in each and every conversation

What You’ll Bring:

• Deep passion and drive to help others and humanize the customer service experience
• At least 1 year of supporting customers by taking high volume inbound calls
• At least 2 years experience in customer-facing roles
• Expert-level written and oral communication
• Bachelor's Degree, preferred
• Experience working with a fast-growth technology company, preferred
• Experience in the following tools: Zendesk and JIRA, preferred
• Verbal and written fluency in English is a plus

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.