Avail Customer Care Representative

Realtor; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Avail, part of the realtor.com network, seeks a Customer Care Representative in Scottsdale to be the first point of contact for landlords and tenants. You will guide customers through the renter and landlord lifecycle, troubleshoot issues, and provide helpful self-service resources.

Fluency in English, with Spanish a plus, is desired, and prior Zendesk/Jira familiarity is a plus. You will join a fast-growing real estate tech company focused on delivering superior customer experiences and

Qualifications

• 1+ year of supporting customers via high-volume inbound calls.
• 2+ years in customer-facing roles.
• Excellent written and oral communication.
• Bachelor's degree preferred.

Responsibilities

• Develop a deep knowledge of Avail products and services.
• Guide and support customers through phone and email as they learn the renter and landlord lifecycle.
• Help customers troubleshoot issues of low to medium complexity levels.
• Answer landlords and tenants questions about listing, applying, lease compliance, and ACH payments.
• Identify the need for and create self-help solutions for customers and internal teams.
• Be authentic in every conversation.

Skills

English fluency

Spanish language

Customer service

Communication

High volume inbound calls

Education

Bachelor's degree (preferred)

Tools

Zendesk

Jira

Job description

Description

Avail Customer Care Representative

This role will align with the Avail team, a part of realtor.com® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.

Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform. We build our policies around our favorite company values- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.

What you’ll do:

• Develop a deep knowledge of Avail.co products and services

• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end

• Help customers troubleshoot issues of low to medium complexity levels

• Answer questions for landlords and tenants about topics such as:

  • How do I list my property?

  • How do I apply?

  • How do I build a residential lease that complies with my state laws?

  • How do ACH payments work?

• Identify the need for and create self-help solutions for customers and internal team members

• Be your authentic self in each and every conversation

What you’ll bring:

• Verbal and written fluency in English and Spanish a plus

• Deep passion and drive to help others and humanize the customer service experience

• At least 1 year of supporting customers by taking high volume inbound calls

• At least 2 years experience in customer-facing roles

• Expert-level written and oral communication

• Bachelor's Degree, preferred

• Experience working with a fast-growth technology company, preferred

• Experience in the following tools: Zendesk and JIRA, preferred