AV/VTC Technician III

Paragon Technology Group; Tampa (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Paragon Technology Group seeks an AV/VTC Technician to provide mission-critical audio visual and video teleconferencing support at MacDill AFB, FL. The role includes setup, on-site/off-site support, training, and troubleshooting of Cisco, Tandberg, and Polycom systems, with emphasis on high-visibility events and service reliability.

Responsibilities include first-line fault monitoring, incident documentation, and collaboration with JECC staff to ensure quality service.

Qualifications

• Five years of applicable experience with HS Diploma in video conferencing and A/V products.
• Two years of applicable experience with relevant bachelor’s degree in design and troubleshooting.
• Current Security+ certification (CASP, CISSP acceptable) is required.

Responsibilities

• Provide onsite and offsite AV/VTC event support and client-facing services.
• Set up customer-driven AV/VTC events and user training sessions.
• Troubleshoot and resolve AV/VTC issues across multiple networks and systems.
• Document incidents, open cases, update status, and close tickets timely.
• Coordinate testing for VIP and high-visibility events with JECC staff.

Skills

VTC equipment knowledge

Office 365 usage

Customer support

Troubleshooting

Education

HS Diploma + 5 years experience

Bachelor’s degree + 2 years experience

Tools

Cisco/Tandberg/Polycom systems

Help desk ticketing software

Job description

Joint Enabling Capabilities Command (JECC) Joint Communications Support Element (JCSE) AV/VTC Technicians are responsible for providing mission critical audio visual and video teleconferencing system support in NIPR, SIPR, and JWICS classified federal customer space. The candidate is responsible for delivering professional, high-quality services directly to the customer, setting up customer-driven AV/VTC events, providing on-site and off-site AV/VTC event support, providing in-person support for new equipment installations, break/fix incidents, and routine O&M requests. This position is onsite at MacDill AFB, FL.

AV/VTC Technicians will be responsible for supporting and troubleshooting a variety of technologies (Crestron, AV switchers, Video Walls, Cisco DX desktop VTC units, Cisco SX80 VTC units) adhering to service level agreements.

Task Activities:

• Manage and maintain Multimedia Streaming Systems, Collaboration Tools and Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems.
• Assist with the design and implementation of new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment.
• Provide first line fault monitoring on the customer’s networks making best use of available network management tools.
• Assist with individual set-up for AV meetings/sessions, to include providing user training and support.
• Receive, confirm, and classify network reported faults identified by customers or performance management tools.
• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software.
• Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.) and collaboration tools (Office 365, etc.).
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, Office 365 and networks.
• Document incidents, including opening case, updating with current status and timely closure.
• Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment.
• Coordinateand schedule equipment testing and pre-checks in advance of VIP and high visibility events.
• Continuously monitor senior official/officers/commander events to ensure quality of service and immediate response to service issues and requests.
• Synchronize and coordinate AV/VTC support activities with USTC JECC AV/VTC staff; includes participating in JECC J6 team planning, coordinating, troubleshooting, and execution activities.
• Support development and sustainment of JECC AV/VTC Standard Operating Procedures (SOP)
• Serves in Mission Essential Contract Services position.
• Ability to obtain/maintain a TS/SCI Clearance
• Previous experience and working knowledge of VTC equipment.
• Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN andassociatedports for VTC and video streaming.
• Experiencewithvarious collaboration tools and video streaming

Education and Certification Requirements

• A minimum of five years (with HS Diploma) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom
• A minimum of two years (with relevant bachelor’s degree) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg and Polycom
• Current Security+ Certification (CASP, CISSP acceptable)

About Us

Paragon is a Veteran Owned Small Business (VOSB) with offices near Scott AFB, Illinois and Vienna, Virginia, providing client-centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our tagline is“Innovation, Value, and Excellence.”

Paragon consistently delivers value-added, client‑centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our team of dedicated professionals provide superior services and support to you while fostering a climate of trust, innovation, efficiency, and customer return on investment with integrity, commitment, and excellence in all that we do. To help us carry out this mission,our people are trained professionals who boost our customers’ knowledge and innovation using technology, teamwork, and education.

We offer a comprehensive suite of benefits, which include medical, dental, and vision plans, Flexible Spending accounts, life insurance, short- and long-term disability, matching 401k, tuition reimbursement plans, and much more.

Paragonis an Equal Opportunity Employer anddoes not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.