AV/VC Technician I

TeamPeople; Washington (District of Columbia); On-site; USD 55,000 - 90,000; Full time

Job summary

Join a leading company as an AV/VC Technician I where you will provide on-site technical support for clients in both physical and virtual settings. This role involves preparing and closing conference rooms, setting up and operating audio-visual systems, and ensuring seamless connectivity for meetings. Ideal candidates will have a strong understanding of AV & VC practices, great customer service skills, and the ability to adapt to dynamic event requirements.

Benefits

Health and welfare benefits

401(k) plan

Qualifications

• 3+ years experience with AV/VC setup and troubleshooting.
• Strong customer service skills required.
• Capable of working at heights and handling heavy equipment.

Responsibilities

• Provide technical support in conference rooms and virtual events.
• Set up and operate AV/VC systems.
• Troubleshoot issues during meetings and events.

Skills

Customer service

Critical thinking

Signal flow understanding

AV & VC industry practices

Education

Bachelor’s Degree in Information Technology

AV Technologist Certificate

Tools

ServiceNow

Cisco TMS

WebEx

Job description

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Primary Function

Primary Function

Provide on-site daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.

Duties & Responsibilities

• Prepare and close conference rooms for meeting requirements as described by the client
• Set up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room types
• Set up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming
• Verify, test, troubleshoot and monitor videoconference and/or mobile, remote connections prior to and during meetings
• Verify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations/decks
• Assist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepancies
• Remotely monitor conference room systems via desktop applications and proprietary tools
• Host and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft Teams
• Conduct demonstrations for users on video conferencing platforms
• Take escalations from IT teams related to video conferencing equipment and connections
• Maintain conferencing equipment on the HQ campus, track for inventory, and secure as per requirements
• Contribute to operational documentation and SOPs
• Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise
• Other duties as assigned
  
  
  

Skills & Qualifications

• Strong customer service skills, providing a comfortable meeting environment and confidence in the operator
• Solid work ethic; interest and enthusiasm for growing skills in the IT or AV industry
• Proficient knowledge of current AV & VC industry practices, standards, and procedures
• Understanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipment
• Critical thinking and problem-solving skills required, as to manage technical situations during events
• Experience with microphone systems, digital audio consoles, standards based (SIP/H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems
• Additional AV and media skills such as audio recording, camera operation, editing, or field experience are desirable
• Ability to deliver on dynamic requirements on a day-to-day basis
• Ability to support clients from planning, execution, and conclusion of events
• Ability to read, speak and effectively communicate in the English language
• Ability to thrive in a multicultural and multilingual environment
• The duties of this position require the ability to bend, kneel, crawl, climb ladders and to stand for long periods of time
• Candidate must be capable of working at heights and have good balance
• Candidate may be required to lift heavy equipment up to 50 pounds
• Adverse conditions may include noise and dust
  
  
  

Education & Experience

• Bachelor’s Degree in Information Technology, Communications, Audio/Electronic Engineering, or related field preferred; or technical school training with IT training and related experience
• 3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment
• AV Technologist Certificate preferred
• Experience with ServiceNow workflow management system is preferred
• Experience with Cisco TMS, Control Hub, and the WebEx application is preferred
  
  
  

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Media Production

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