AV Technology Specialist I

Worcester Polytech; Maryland; On-site; USD 52,000 - 56,000; Full time

Job summary

Worcester Polytechnic Institute (WPI) is seeking an AV support technician to assist in set-up and operation of campus AV equipment for lectures and events. You will help with virtual events, coordinate laptop imaging, and manage loaned devices for students and staff.

You will troubleshoot AV and IT issues, ensure imaging protocols are followed, and support front-office operations with AV services. This role requires lifting up to 50 lbs and occasional evenings/weekends.

Qualifications

• Associates degree and 2+ years in Communications, AV Tech, or Video Production.
• Hands-on AV setup with laptops, projectors, displays, audio, mics.
• Troubleshoot hardware, software, OS, and peripherals.
• Willingness to learn computer imaging processes.
• Experience with Word, Excel, PowerPoint.
• Customer-service oriented with strong written and verbal communication.
• Able to work independently and in a team.
• Lift and transport up to 50 lbs; flexible with evenings/weekends.

Responsibilities

• Assist with setup and operation of AV equipment for events across campus.
• Support virtual events as needed.
• Coordinate laptop imaging and manage loaned devices.
• Ensure staff follow reimaging protocols.
• Create AV equipment reservations and coordinate loans.
• Manage inventory and reservation system for AV gear.

Skills

AV equipment knowledge

Troubleshooting hardware/ software

Imaging processes

Microsoft Office

Communication skills

Adaptability

Lifting up to 50 lbs

Evenings and weekends availability

Education

Associate’s degree in Communications/AV/Video Production

Job description

Responsibilities

• Provide assistance with set‑up and operation of AV equipment in various campus locations for academic and administrative events.
• Provide support for virtual events as needed.
• Coordinate the laptop imaging process and maintain laptops available for loan.
• Ensure student support staff understand and follow the reimaging protocol.
• Create AV‑equipment reservations based on requests received and coordinate loans with members of the WPI community.
• Assist in managing the large pool of AV equipment and reservation system.
• Conduct annual equipment inventory.
• Coordinate the reservation and distribution of laptops for off‑campus project sites and summer camp programs.
• Assist with front‑office operations and provide phone, e‑mail, in‑person, and on‑site support to students, faculty and staff on supported AV systems and equipment.
• Assist with the resolution of technology issues experienced by users of campus AV technology.
• Capture, edit and catalogue video footage into final product for distribution to appropriate platforms.
• Assist with the operations of in‑house poster production services as needed.
• Train users and student support staff on AV systems and equipment.
• Perform other duties as assigned.

Qualifications

• Associate’s degree and 2 years or more experience in Communications, Audio/Video Technology, and Video Production.
• Knowledge of AV equipment and hands‑on experience in AV set‑ups involving laptops, projectors, display resolutions, audio recording, sound mixing, wired and wireless microphones.
• Ability to successfully troubleshoot computer hardware, software, operating system, and peripheral issues.
• A strong willingness to learn the processes of computer imaging.
• Experience using Microsoft Office, including Word, PowerPoint, and Excel.
• Must be customer‑service driven, have solid written and verbal communication skills, and excellent interpersonal skills.
• Must be able to adapt quickly to changing situations and work independently as well as part of a team.
• Must be able to lift and transport objects weighing up to 50 lbs.
• Must be willing to work regular evenings and weekends as required.

Compensation

The hourly rate for this position is up to $25/hour, dependent on experience, for a mandatory 40‑hour workweek. The annual salary is $52,000.

Employment Status

FLSA Status: Non‑Exempt

Equal‑Employment‑Opportunities Statement

WPI is an Equal‑Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. WPI commits to maintaining an environment free of harassment and discrimination.

About WPI

WPI is a vibrant and diverse community of extraordinary students, talented staff, and world‑renowned faculty. WPI offers comprehensive employee benefits, including mandatory paid time off, mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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