AV Technology & Media Support Specialist

lmu; Auburn Hills (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

Loyola Marymount University seeks an AV Technology & Media Support Specialist to ensure reliable AV systems across classrooms and events. You will support faculty and staff, set up equipment, capture and edit class videos, and maintain an organized AV inventory.

Ideal candidates bring two years of AV experience, proficiency with Crestron/Extron/Echo360, livestreaming, and CMS-based video repositories. Strong communication and teamwork are essential for campus-wide collaboration.

Qualifications

• Bachelor's degree or in progress in a related field or equivalent experience.
• Minimum two years of experience in AV equipment support, maintenance, and implementation.
• Experience with capturing live events and live streaming using industry-standard software.
• Experience working with content management systems (CMS) for maintaining online video repositories.
• Experience working in a law school or higher education setting is preferred.
• Experience configuring and installing Crestron and Extron AV products is preferred.
• Experience coordinating AV for events of varying complexity, from small group settings to larger auditorium-like setups is preferred.
• Proficient in setting up and using audio and video production equipment such as audio mixers, video switchers, microphones, and amps.
• Strong understanding of AV network protocols and cabling.
• Understanding of DANTE workflows and ability to configure DANTE equipment and environments.
• Familiarity with classroom video capturing software and processes.
• Familiarity with Microsoft Office tools.
• Excellent communication and interpersonal skills to effectively interact with faculty, staff, and students.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills and ability to identify and resolve AV issues efficiently.
• Must be flexible with work schedule - the workload may require late evenings and weekends.

Responsibilities

• Provide first-line technical support to faculty and staff regarding AV equipment and software in learning and event spaces.
• Install, configure, document, and maintain AV equipment, including but not limited to projectors, screens, sound systems, video conferencing systems, and smart boards.
• Conduct preventive maintenance and routine inspections of AV equipment to minimize downtime and ensure optimal performance.
• Maintain an accurate inventory of AV equipment, including tracking equipment location, condition, and maintenance records.
• Archive and maintain an organized catalog of class recordings, ensuring easy access for students and faculty.
• Set up, operate, and troubleshoot sound systems and other audio/visual equipment for live events on campus.
• Coordinate and collaborate with event organizers, vendors, and other law school offices to ensure optimal sound and visual quality for law school events.
• Researches, recommends, tests, and implements the latest AV technology options for law school learning and event spaces.
• Assist with supervising and training student workers in department AV processes.
• Perform other duties as assigned or requested.

Skills

AV support

Live streaming

Video capture/editing

CMS management

Communication

Problem solving

Independence

Education

Bachelor's degree or in progress

Tools

Crestron

Extron

Echo360

DANTE

Microsoft Office

Job description

The AV Technology & Media Support Specialist plays a crucial role in ensuring the seamless operation of audio-visual (AV) equipment in classrooms and other learning spaces across the law school campus. They provide classroom and event technical support to faculty and staff, troubleshoot AV issues, and maintain the law school's inventory of AV equipment. Additionally, they are responsible for capturing, editing, and distributing high-quality videos of classes and events. The ideal candidate will have a strong understanding of AV equipment and experience with AV event setup, livestreaming, and video capture and editing software. Strong communication and organizational skills preferred. This position reports to the Director of Law School Technology Services and works closely with Instructional Design & Technology Specialists.

Position Specific Responsibilities/Accountabilities:

• Provide first-line technical support to faculty and staff regarding AV equipment and software in learning and event spaces.
• Install, configure, document, and maintain AV equipment, including but not limited to projectors, screens, sound systems, video conferencing systems, and smart boards. May require collaboration with other university departments and third-party vendors.
• Conduct preventive maintenance and routine inspections of AV equipment to minimize downtime and ensure optimal performance. Troubleshoot and resolve AV equipment malfunctions promptly and efficiently.
• Maintain an accurate inventory of AV equipment, including tracking equipment location, condition, and maintenance records.
• Archive and maintain an organized catalog of class recordings, ensuring easy access for students and faculty.
• Set up, operate, and troubleshoot sound systems and other audio/visual equipment for live events on campus.
• Coordinate and collaborate with event organizers, vendors, and other law school offices to ensure optimal sound and visual quality for law school events.
• Researches, recommends, tests, and implements the latest AV technology options for law school learning and event spaces.
• Assist with supervising and training student workers in department AV processes.
• Perform other duties as assigned or requested.

Loyola Marymount University Expectations:

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications:

• Typically a bachelor's degree (completed or in progress) in a related field or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• Minimum two years of experience in AV equipment support, maintenance, and implementation.
• Experience with capturing live events and live streaming using industry-standard software.
• Experience working with content management systems (CMS) for maintaining online video repositories.
• Experience working in a law school or higher education setting is preferred.
• Experience configuring and installing Crestron and Extron AV products is preferred.
• Experience with Echo360 classroom capture and video distribution is preferred.
• Experience coordinating AV for events of varying complexity, from small group settings to larger auditorium-like setups is preferred.
• Proficient in setting up and using audio and video production equipment such as audio mixers, video switchers, microphones, and amps.
• Strong understanding of AV network protocols and cabling.
• Understanding of DANTE workflows and ability to configure DANTE equipment and environments.
• Familiarity with classroom video capturing software and processes.
• Familiarity with Microsoft Office tools.
• Excellent communication and interpersonal skills to effectively interact with faculty, staff, and students.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills and ability to identify and resolve AV issues efficiently.
• Must be flexible with work schedule - the workload may require late evenings and weekends.

Loyola Marymount University Expectations:

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk. Occasionally required to lift, ca