AV Technician II

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid Time Off

401(k) with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality seeks an AV Technician II to maintain, set up and operate all audio-visual equipment, while providing guests and staff with clear information on equipment options, costs and policies. This role emphasizes reliable service, safety, and timely setup for events across Illinois properties.

Key duties include maintenance, inventory, system setup for sound and lighting, troubleshooting, and collaboration with clients to meet technical requirements.

Qualifications

• Must have a high school diploma or GED or enrolled and complete within six months.
• Must be twenty-one (21) years of age or older.
• Must have CTS certification or equivalent and keep it active.
• Minimum of three years audio/video technical work experience in a professional setting.
• Must have a valid state driver's license.
• Willing to work nights, weekends, and holidays; travel as required.
• Must have an Occupational License under the Illinois Gaming Act and stay in good standing.

Responsibilities

• Provides outstanding guest and associate service while performing AV duties.
• Performs preventive maintenance and arranges outside repairs of AV equipment.
• Maintains a detailed inventory of all AV equipment and status.
• Provides information on equipment options, costs, and policies to guests and associates.
• Assists in setup, design and operation of concert sound and lighting systems.
• Monitors and adjusts hotel sound and lighting systems as needed.
• Troubleshoots problems with hotel cable and satellite TV systems.
• Collaborates with departments and clients to develop system requirements.
• Maintains confidentiality and provides timely reports as required.
• Ensures workplace safety and meets deadlines for AV projects.
• Protects company assets and performs other duties as assigned.

Skills

Customer service

Communication skills

Troubleshooting

Attention to detail

Education

High School diploma or GED

InfoComm CTS certification

Tools

AV equipment controls

Digital/analog audio systems

Lighting control systems

Job description

Job Overview

The AV Technician II is responsible for maintenance, setup, and operation of all audio-visual (AV) equipment. The AV Technician II will also provide information to guests and associates regarding the variety and availability of specific equipment, their costs, usage policies and procedures, and other pertinent information as it relates to the AV department.

Description

The AV Technician II is responsible for maintenance, setup, and operation of all audio-visual (AV) equipment. The AV Technician II will also provide information to guests and associates regarding the variety and availability of specific equipment, their costs, usage policies and procedures, and other pertinent information as it relates to the AV department.

Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Provides outstanding guest and associate service while performing the assigned duties, including interpreting and conveying information, answering questions and assisting guests, vendors, and associates with AV issues and concerns while at Wind Creek Hospitality properties
• Performs the preventative maintenance, repair, or arrange for the outside repair of all AV equipment as needed
• Maintains a detailed inventory of all AV equipment and its current availability or status
• Provides information to guests and associates regarding the variety and availability of specific audio and visual equipment, their costs, usage policies and procedures and other pertinent information as it relates to the Audio-Visual department
• Explains opportunities and necessary timelines for obtaining rental equipment, set-up restraints and shipping information for booths and related equipment; Follows up with either personal interaction, by phone or by fax communications
• Assists in the set-up, design and operation of the concert sound and lighting systems, as necessary or required
• Monitors, maintains and adjusts the operation of the hotel and casino sound and lighting systems as needed
• Troubleshoots, adjusts and corrects problems or issues with the hotel cable and satellite TV systems
• Works with the appropriate department and clients to develop system requirements and set up AV equipment as needed
• Maintains a high degree of confidentiality in performing all aspects of their assigned responsibilities
• Provides a variety of accurate and timely reports, logs and forms, as required by Management
• Ensures that the workplace remains safe through the training, mentoring and use of the established policies, procedures and guidelines
• Effectively and efficiently works under established time and cost constraints to meet requested deadlines for all audio-visual set-ups, connections or repairs and other work related projects
• Assists in protecting and safeguarding all company assets
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• Must have a high school diploma or GED is required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must have a current InfoComm CTS (Certified Technology Specialist) certification or its equivalent– required
• Must keep their certification active as a condition of continued employment
• Must have a minimum of three (3) years audio and/or video technical work experience in a professional/structured position to include- required:
• Complete understanding of any given audio signal path
• Ability to troubleshoot both digital and analog audio and visual systems
• Concert lighting and sound system set-up and layouts
• Computer enhanced display systems
• Must have and maintain valid state-issued operator driver’s license
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation:$22.40 – $27.60 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.