AV Technician Hardware

Frontdoor Defense; Redmond, Northern (WA, KY); Hybrid; USD 50,000 - 72,000; Full time

Job summary

SpaceX in Redmond, Washington is seeking an AV Technician to own and maintain the SpaceX AV setup across offices and events, ensuring reliable support for conferences and hybrid gatherings.

You will troubleshoot hardware and software, provide ongoing support for daily issues, assist live events, and document solutions for end users while collaborating with AV Administrators to optimize systems.

Qualifications

• 1+ years of professional AV support experience.
• Experience with live audio/video production and video conferencing.
• Proficiency in Mac and Windows operating systems.

Responsibilities

• Provide ongoing support for daily AV issues and maintenance.
• Support live events and hybrid meetings across spaces.
• Document issues and updates for management and end users.
• Create SOPs for troubleshooting and configuration.

Skills

AV support

Live audio/video

Video conferencing

Customer service

Windows OS

Mac OS

Problem solving

Education

High school diploma or equivalent

Tools

Q-SYS

Logitech

Biamp

Extron

Shure

Crestron DM

CTS certification

Job description

AV Technician

Own and maintain the SpaceX AV setup across offices and events, ensuring reliable AV support for conferences and hybrid gatherings

Location: Redmond, Washington

Compensation: $36 - 52 USD / hour

About The Role

AV Technician

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SpaceX is seeking an AV (Audio/Visual) Technician to deliver exceptional support for conferences and events across the organization. As a key member of our team, you will work closely with our AV Administrators to master the use of AV equipment and systems, ensuring seamless experiences in our expanding network of conference rooms and event spaces.

In this role, you will be responsible for providing ongoing support for daily technical issues, maintenance, and general upkeep of all AV hardware and systems. You will also play a critical role in supporting live events, meetings, and hybrid/remote gatherings. To succeed, you must be a motivated, organized, and results-driven individual with excellent listening skills and strong oral and written communication abilities.

Responsibilities:

• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX office from an audio/visual standpoint, and occasional out-of-hours event support.
• Respond promptly to requests for technical support via email, ticketing, and chat as needed.
• Responsible for troubleshooting hardware and applications, providing technical support, and problem solving.
• Exhibit a high level of professionalism and are passionate about providing outstanding customer service.
• Document the status of issues and provide updates to management, team, and end users.
• Maintain standard operating procedures, best practices, and customer service guidelines.
• Create documentation for AV troubleshooting and configuration for team members and end users.
• Participate in onboarding and training team members.
• Drive quality and adherence to best practices within the team.

Basic Qualifications:

• High school diploma or equivalency certificate.
• 1+ years of professional experience in AV support.
• Professional experience in live audio and video production or video conferencing solutions and support.
• Professional experience with Mac or Windows OS.

Preferred Skills and Experience:

• Familiarity with one or more of the following: Q-SYS, Logitech, Biamp, Extron, Shure.
• Experience supporting Microsoft Teams or video conferencing technologies.
• Experience with line drawings, signal flow, AV concepts.
• Knowledge and ability to terminate various audio and data connections.
• Cabling experience including pulling and terminating.
• Construction or mechanical background.
• Knowledge of layer 1 network technology.
• Customer service, problem-solving, and teamwork abilities.
• Outstanding communication and interpersonal skills.
• Q-SYS, CTS, Crestron DM, or similar certifications.

Additional Requirements:

• Must be willing to work all shifts, overtime, and/or weekends as needed.
• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment). Must be willing to travel to other SpaceX sites in support of program needs.
• Must have valid driver's license.
• Ability to pass Air Force background checks for Cape Canaveral and Vandenberg.

Compensation and Benefits:

Pay Range: Level 1: $36.00 - $42.00 Level 2: $40.00 - $46.00 Level 3: $44.00 - $52.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR Requirements:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affinity Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].