AV Technician

R1 RCM; Chicago (IL); On-site; USD 53,000 - 87,000; Full time

Job summary

Join a forward-thinking company as an AV Technician, where you'll provide critical support for audio-visual technology across various sites. This role involves troubleshooting, maintaining AV equipment, and assisting with desktop support in a dynamic environment. With a focus on collaboration and problem-solving, you'll enjoy a diverse range of responsibilities that keep every day exciting. The company values innovation and offers a competitive benefits package, making it an ideal place for those eager to grow their careers while making a meaningful impact in healthcare technology.

Benefits

Competitive Benefits Package

Annual Bonus Plan

Flexible Work Environment

Qualifications

• 7+ years of technical support experience in AV space.
• Strong skills in desktop support for Windows and MAC.
• Experience with hardware and software troubleshooting.

Responsibilities

• Provide technical support for AV gear across multiple sites.
• Assist with maintenance and updates of AV equipment.
• Track inventory and ensure accurate data entry.

Skills

Technical Support

Desktop Support

Windows 11

MAC

Networking

Microsoft Office

Problem-Solving

Inventory Management

Education

Technical Certifications

Tools

Remote Desktop Support Technology

Asset Management Software

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The primary function of this role is to assist the global AV team. This may mean physically or virtually assisting with troubleshooting or can be more involved with vendors during installations or support calls. Also includes keeping equipment current with security patches/firmware or otherwise in proper working order. This includes coordinating with various vendors around the US, as needed, for on-site support when travel is not warranted.

The secondary function is to provide support to the Rapid Response Deskside Support team. The Deskside Technician – Rapid Response position is the “Go-To” team for special projects and should be flexible in terms of assigned duties. A typical day can be very different from one day to the next. The Rapid Response Team may be asked to take on small projects related to M&A onboarding. Duties will also include ensuring that the hardware inventory is properly processed as it arrives and is sent out. This also includes tracking the stock levels and ensuring that the data entered into the asset system is accurate (including remediating data that is not). This support position provides resolution to escalated support requests from a variety of sources. The work involves planning and delivering support services, including installation, configuration, troubleshooting, and other assistance as required. We are looking for people with experience in various aspects of networking, desktop support, Windows 11/MAC, and the ability to re-image a workstation.

The candidate should have strong communication skills and be able to work well with demanding users and enjoy working in a challenging environment.

Here's what you will experience working as our AV Technician:

• Provide technical support for AV gear (primary Teams Rooms) across multiple sites (physical and virtual).

• Assist with the regular maintenance of the AV gear across the fleet (ie. firmware updates)

• Provides hardware and software support to internal users on a variety of issues.

•Provides support to fellow team members on escalated issues.

•Responding to and resolving telephone, email, and other requests for support.

• Documents, tracks, and monitors problems to ensure a timely resolution.

•Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.

•Minimal project management ability.

•Ensure inventory that has arrived, is processed within designated time windows.

•Track inventory stock levels.

•Reconcile inventory data issues.

•Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.

•Other duties as assigned .

Travel:

Travel is not an major part of this position but may come up occasionally when needing to be physically present at various R1 sites for installations/support.

Reporting Relationships:

The Deskside Technician role will directly report to the End User Computing Manager.

Required Skills:

Ideally 7+ years of prior technical support experience in the AV space.

Strong desktop support skills, including Windows 11 and MAC.

Ability to work with a variety of computer desktop and notebook hardware, including printers, flat panel monitors, cabling and connectors for networking and peripherals.

Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.

Basic Windows administration experience preferred (e.g. modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.).

Proficiency in managing hardware assets.

Technical certifications a plus but not required.

Ability to read and understand technical manuals and procedural documentation.

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in an environment without direct supervision.

Strong analytical and problem-solving abilities, with keen attention to detail.

Physical Requirements:

Sitting for extended periods of time.

Standing for extended periods of time.

Extended time on the telephone working with users.

Evening and weekend work required to meet support demands.

Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computer components.

Overnight travel may occasionally be required.

Heavy lifting may be required.

Environmental Conditions:

Typical conditions of an office environment. Stress levels exceed normal levels when attempting to meet deadlines and resolving complex personnel and security issues.

For this US-based position, the base pay range is $53,991.00 - $86,811.85 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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