AV Tech Support Analyst - NYC

1000 Accenture LLP Company; New York (NY); On-site; USD 29,000 - 69,000; Full time

Job summary

Accenture is seeking an in-office AV/IT support specialist for high-profile events and meetings in the Connected Innovation Center, Manhattan. You will manage audio-visual systems, video conferencing devices, and collaboration platforms, ensuring flawless event technology and user experiences for executives and clients.

Qualifications include 1 year in IT or AV support, familiarity with ITIL tools, and strong communication with non-technical stakeholders.

Qualifications

• 1 year of experience supporting IT or AV-related environments.
• Familiarity with ITIL software such as ServiceNow or Jira.
• Experience with enterprise collaboration platforms (Teams, Meet, Zoom, Webex).
• Hands-on Windows 10/11, macOS support.

Responsibilities

• Provide white glove IT/AV support for meetings and events in the office.
• Maintain audio-visual tech including sound mixers and wireless mics.
• Test, operate, and troubleshoot video conferencing devices and display walls.
• Support devices like Teams Rooms, Cyviz walls, Cisco VC rooms, etc.
• Assist with XR devices such as Apple Vision Pro and Meta Quest.

Skills

Customer service

IT/AV support

Windows/macOS support

Stakeholder communication

Education

High School Diploma/GED

Tools

ServiceNow

Jira

Microsoft Teams

Video conferencing hardware

Job description

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

You Are:

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in New York. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office


• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphone


• Testing operation, and troubleshooting video conferencing devices and display walls


• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.


• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices


• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience


• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration


• Creating and updating technical documentation


• The role is 100% in office, based in Manhattan, NY (1MW) . There may be some opportunities to travel for off-site event support.

Here’s What You Need:

• Minimum 1 year of experience supporting either IT or AV related industries


• Minimum 1 year of experience working with ITIL software such as Service Now or Jira


• Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)


• An agile mindset with the ability to quickly adapt to changing priorities


• Hands on Windows 10, Windows 11, and OSX support experience


• Hands on Android and iOS support experience


• Must be capable of working in a fast-paced environment both as an individual and as part of a team


• Strong communication skills to interface with non-technical stakeholders and senior leadership


• High School Diploma/GED

Bonus Points If:

• You have experience working in either a client-facing or senior executive facing role where professionalism is key


• You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)


• You have a background in photography for the offering of professional grade employee headshots/portraits.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/16/2026.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Salary Range

• California $23.13 to $49.57


• Colorado $23.13 to $42.84


• Connecticut $23.13 to $42.84


• District of Columbia $24.62 to $45.63


• Illinois $21.39 to $42.84


• Maine $19.66 to $36.49


• Maryland $23.13 to $42.84


• Massachusetts $23.13 to $45.63


• Minnesota $23.13 to $42.84


• New York $21.39 to $49.57


• New Jersey $24.62 to $49.57


• Ohio $21.39 to $39.66


• Virginia $21.39 to $45.63


• Washington $24.62 to $45.63

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

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We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmitve Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Additional Policy

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Join Us

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture