AV Systems Specialist

Abacus Technology Corporation; Bellevue (NE); On-site; USD 85,000 - 110,000; Full time

Job summary

Abacus Technology Corporation seeks an AV System Specialist to provide IT and hardware support for the US Air ForceUSSTRATCOM team. The role is full-time at Offutt AFB, demanding expertise in AV and VTC systems, security-clearance handling, and customer-facing support.

The candidate will administer, configure, operate, and maintain AV infrastructure across conference spaces, coordinate multi-session VTC events, and ensure high-quality audio/visual performance in a high-security environment.

Qualifications

• 2+ years of experience supporting AV and VTC systems.
• Active TS/SCI clearance required.
• Security+ CE certification.
• Experience with AMX/Crestron or similar touch panels.
• Ability to operate in high-security environments with multiple classified levels.

Responsibilities

• Administer, configure, operate, and maintain AV systems in conference rooms, auditorium, and atrium.
• Maintain VTC suites and teleconferencing hardware and software.
• Schedule and facilitate VTC sessions across networks.
• Monitor AV performance and identify root causes of incidents.
• Provide on-site end-user support for mission-critical AV systems.
• Instruct users on AV equipment operation before events.
• Manage centralized scheduling and room reservations.
• Install and configure AV hardware on secure networks.

Skills

VTC operations

AV system support

Security+ CE

TS/SCI clearance

Customer support

Tools

AMX/Crestron

MCU

Gatekeepers

Job description

Overview

Abacus Technology is seeking an AV System Specialist to provide IT and hardware support as part of the U.S. Air Force (AF), Strategic Command (USSTRATCOM) team. This is a full-time position atOffutt AFB.

Responsibilities

• Administer, configure, operate, and maintain systems supporting all Conference Rooms, Auditorium, and the Atrium.
• Maintain and operate VTC, AV suites, and teleconferencing hardware and software.
• Administer, maintain, configure, schedule, and facilitate suite-based VTC systems and associated support equipment and processes.
• Facilitate using the Atrium and Auditorium’s audio and video display system, including monitoring audio and video quality and adjusting, as necessary, for conditions to ensure the highest audio quality possible.
• Troubleshoot and resolve AV issues within the collaboration spaces and presentation rooms.
• Guide and instruct authorized users/customers with the operation of AV equipment before their scheduled event.
• Administer, configure, and operate a centralized scheduling system to assist Command personnel in scheduling conference rooms, the auditorium, and the atrium.
• Schedule, coordinate, and administer multiple simultaneous VTC and AV sessions for all networks.
• Administer, configure, maintain, and operate VTC Infrastructure, including codecs, Multi-point Conferencing Units (MCU), Telepresence Management Suite (TMS), Virtual Communications Server (VCS) Control, and Expressway on multiple networks.
• Monitor AV services to maintain awareness of VTC performance, facilitate early detection of incidents, report degradations and outages IAW USSTRATCOM policy, and provide assistance to determine root causes and correct any problems or issues.
• Administer, configure, maintain, and operate Multi-Domain Video Network Switch (MDVNS).
• Facilitate and monitor GO/FO/SES attended events in the Atrium and the Auditorium that require AV capabilities.
• Provide on-site end-user support for mission-critical and mission essential AV systems/services operated and maintained by the Enterprise AV Functional Area.
• Install, configure, and maintain AV hardware and software on Command-approved networks as requested by the Command.

Qualifications

2+ years experience supporting AV and VTC systems. Must be Security+ CE certified. Experience with the following: VTC endpointoperations (Secure/Unsecure) – conference room systems;VTC infrastructure knowledge (MCU, Gatekeepers, Gateways, Crypto equipment); basic knowledge of Internet Protocol (IP)/Integrated Services Digital Network (ISDN) networks (High speed serial circuits) pertaining VTCs; video touting (matrix switching, system flow knowledge); and audio system knowledge (digital signal processor knowledge). Experience with AV room control systems utilizing multiple security classification (Secret, Top Secret, Top Secret/SCI) for a military operational environment utilizing AMX/Crestron or equivalent touch screen controllers, to control room classification levels, AV source distribution, and VTC sessions. Experience in complex AV display and distribution systems with multiple security classifications (Secret, Top Secret, Top Secret/SCI), utilizing high definition displays and AV Switches to route AV sources to local and remote displays. Ableto support customers through remote facilitation tools. Must be detail oriented and have excellent problem-solving and analytical abilities. Requires good communications skills and the ability to work professionally with all levels of an organization. Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled