AV Systems Engineer

Firstagency; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading global brand experience agency is looking for an AV Systems Engineer to maintain and support audio, video, and control systems. Ideal candidates should have over 7 years of experience in digital production, with specific knowledge of key technologies. This role demands flexibility to support events across different hours and locations, focusing on enhancing user experiences and maintaining robust technical setups. Joining FIRST offers a diverse range of benefits, encouraging personal and professional development.

Benefits

25 Days Annual Leave PLUS Public Holidays

15 Days of paid sick and carers' leave each year

Employee Assistance Program

Complimentary Access to Headspace, Maven & more

Wellness Stipend

Discretionary Bonus Structure

Global Opportunities for projects across different locations

Qualifications

• 7+ years of professional experience required.
• 3+ years’ experience in digital production/broadcast facilities.
• Excellent analytical/troubleshooting practices essential.

Responsibilities

• Setup and monitor facility routing between event spaces.
• Perform maintenance on specialist equipment for event production.
• Provide back-end support to the Event Technicians.

Skills

Technical support

Troubleshooting

Communication

Teamwork

Time management

Rigging

Analytical skills

Education

Bachelor’s Degree preferred

Tools

Q-Sys

Dante

Yamaha

Barco E2/S3

ETC ION

Job description

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

In this role, the AV Systems Engineer will engage in the maintenance of the Audio, Video, Lighting, and Control systems that drive the facility, as well as networks, media ingest systems, and post-production systems.

The role requires the ability to work effectively with many types of people within the AV and Events space. We’re looking for an AV engineer with hands-on production experience who can provide technical support and guidance to events and conferences at all business levels.

The role also requires flexibility to occasionally work outside of traditional office hours, depending on demand and production requirements.

Your Contributions

• Provide back-end support to the Event Technicians on productions on-site and remotely.
• Set up and monitor facility routing between event spaces and the main Control Rooms
• Perform on-site and remote maintenance on specialist equipment for event production and broadcast
• Design, test, evaluate and install new circuitry/equipment for use in the facility
• Analyse and repair technical faults on equipment beyond the first line of troubleshooting
• Manage client expectations on tech-related issues
• Ensure that production equipment is running the latest versions of software/firmware to enable new features
• Identify a suitable workaround when the equipment has failed to ensure the continuity of the service
• Interpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offer
• Help enhance the user experience by utilising available engineering resources
• Produce and update technical documentation
• Keep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques
• Be able to travel between sites or assist remotely in order to perform break/fix and maintenance duties
• Train operational staff on existing or new equipment
• Own maintenance and engineering initiatives, including project management and 3rd party vendor liaison.
• Provide custom workflow and routing configuration for productions, facilitate ground-up production setups in soundstages, and monitor productions and livestreams for optimal system performance.
• Regularly flex into production operator roles when staffing emergencies arise, when periods or relief need to be provided to operators during extended production calls, or when leave coverage is required.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

• 3+ years’ experience in digital production/broadcast facilities
• 7+ years of professional experience
• Bachelor’s Degree preferred but not required
• Preferably in a tech-related field
• Experience with Q-Sys and Dante
• Experience working with some or all of the following products: Yamaha, Dante, Evertz,
• Ross Carbonite and Ultrix, Barco E2/S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers.
• Ability to apply digital and analogue theory and work from diagrammatic information
• Ability to work across all event production and broadcast studio operations
• Deep understanding of front-line maintenance and diagnostics on networked environments
• Excellent face-to-face communication as well as written skills
• Rigging experience a plus
• Ability to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficial
• Understands video compression and file-based workflows
• Excellent analytical/troubleshooting practices and attention to detail
• In-depth understanding of TCP/IP networking
• Ability to take a service-oriented approach to this position, with a desire to help clients achieve their best results
• Ability to remain calm under pressure
• Excellent time management skills and the ability to prioritise critical elements in the workflow
• Ability to work well within a team

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

• 25 Days Annual Leave PLUS Public Holidays
• 15 Days of paid sick and carers' leave each year
• Employee Assistance Program, including 24/7 support, counselling, and legal consultation
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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