AV Support Technician - Information Technology - Analysts

MassGenics, Inc.; San Antonio (TX); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA

FSA

Life Insurance

Pet Insurance

Disability insurance

Sick time

EAP

Job summary

Innova Solutions is hiring an AV Support Technician in San Antonio, TX for a 3-month contract. You will support AV needs for meetings and events, provide on-site and remote Tier 2/3 support, and maintain printers and other devices. A HS diploma is required, with basic networking knowledge and MS Office skills.

The role emphasizes documentation, task prioritization, and ongoing skill development. Valid Texas driver's license and reliability are expected.

Qualifications

• High School Diploma or GED required.
• Entry level experience with setting up and maintaining AV equipment.
• Familiar with tiered support structures.
• Experience with printers, scanners and plotters setup/maintenance.
• Basic PC networking knowledge and Windows Active Directory familiarity.
• MS Office Suite experience.

Responsibilities

• Support client audio/visual needs for board meetings and events.
• Provide on-site and remote Tier 2/3 AV support.
• Perform routine maintenance on printers, scanners, plotters.
• Set up, configure and breakdown AV equipment (projectors, mixers, microphones, speakers).
• Review or create end-user documentation for installation and troubleshooting.

Skills

Tiered support

PC networking

Active Directory

MS Office Suite

Problem solving

Communication

Education

High School Diploma or GED

Associates degree (preferred)

Tools

Multifunction printers

Scanners

Plotters

Job description

Job Description

A client of Innova Solutions is immediately hiring an AV Support Technician.

Position type: Full Time - Contract role

Duration: 3 Months

Location: San Antonio, TX

• Supports client audio and visual needs for board meetings, corporate events, public relations and onsite or remote meetings.
• Provide on-site and remote support for Tier 2 and Tier 3 audio/visual equipment, multifunctional printers, scanners, desktop, laptops, phones, and handheld devices.
• Be performing routine maintenance and repairs on multifunctional printers, plotters and scanners.
• Be responsible to set up, configure and breakdown audio visual equipment projectors, mixers, microphones and speakers.
• Be responsible to review or create process and end user documentation for the installation, troubleshooting and training of equipment.
• Be responsible to prioritize daily and weekly assigned tasks.
• Provides equipment relocation services of PC and MFP equipment.
• Maintain technical skills through independent research training and / or conferences.
• Identifies improvements in existing process or procedures to increase the level of efficiency.

The ideal candidate will have:

• High School Diploma or GED Equivalent
• Entry level experience in the setup, support and maintenance of audio / visual equipment including LCD/LED TV’s, projectors and PA Systems.
• Familiar with working in a tiered support structure organization.
• Proven experience in the setup, support and maintenance of multifunctional printers, scanners, and plotters.
• Experience to follow directions and analyze problems to deliver results.
• Basic knowledge of PC Networking concepts and terminology, with a familiarity of Windows Active Directory.
• Experienced in the use of Microsoft Office Suite, including word processing, spreadsheets, presentation software and email.
• Valid Class C Texas Driver’s License with favorable driving record.

Preferred Qualifications:

• Associates degree or higher
• A+ Certification, Networking + Certification
• Basic knowledge in the field of Audio / Visual
• Basic Knowledge in the field of reprographics

PAY RANGE AND BENEFITS:

Pay Range*: Between $20.00 - $23.16 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protectionSick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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