AV Support Engineer

Millennium; New York (NY); On-site; USD 105,000 - 175,000; Full time

Job summary

Millennium is seeking an experienced Audio/Video and Unified Communications specialist in New York to lead AV project builds from requirements through Day 1 handoff. You will conduct site surveys, manage timelines, review design packages, and coordinate with contractors and vendors to ensure infrastructure readiness.

Responsibilities include hands-on support for conference rooms and live/hybrid events, plus collaboration with Engineering, Facilities, and IT to implement upgrades.

Qualifications

• 5+ years of experience supporting audiovisual and unified communications technology.
• Proficiency with conferencing platforms including Webex, Zoom, Microsoft Teams, and Google Meet.
• Strong experience supporting room-based conferencing systems (Cisco TelePresence, Room Series, DTEN, Zoom Rooms, Microsoft Teams Rooms).
• Expertise with audiovisual control systems, DSPs, and peripheral devices (Crestron, QSC, Lightware, Shure).
• Knowledge of audiovisual networking (IP-based AV, video over IP, audio networking).
• Experience managing audiovisual inventory, procurement workflows, and project documentation (scopes of work, BOMs, as-built drawings).
• Excellent communication and stakeholder management, capable of supporting senior leaders and high-visibility projects under pressure.
• Bachelor’s degree in Computer Science or related field or equivalent experience; plus relevant financial services/AV certifications is a plus.

Responsibilities

• Lead audiovisual project builds from requirements gathering through installation and Day 1 handoff.
• Conduct site surveys and field assessments for new builds and office fit-outs; document requirements and integration needs.
• Develop and manage project timelines, milestones, deliverables, punch lists, and deficiency resolution.
• Review and validate design packages, schematics, elevations, cable schedules, and BOMs.
• Coordinate on-site installation activities with general contractors, electricians, and vendors.
• Provide hands-on support for conference rooms and AV infrastructure, including troubleshooting and maintenance.
• Coordinate and operate AV setups for live and hybrid events (town halls, webinars, trainings).
• Partner with Engineering, Facilities, and IT teams on upgrades; serve as escalation point for complex issues.

Skills

AV/UC experience

Conferencing platforms

Room-based conferencing

AV control systems

Networking AV

Project coordination

Bachelor’s degree prerequisite

Education

Bachelor’s degree in Computer Science or related field

Tools

Cisco TelePresence

Crestron

QSC

Shure

Lightware

Job description

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.

Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team

Core to the health and growth of our business, Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next-generation analytical and trading capabilities. The Unified Communications and Collaboration team manages global voice, video, audiovisual communications, and conferencing solutions for Millennium employees.

What You'll Do

• Lead audiovisual project builds from requirements gathering and design review through installation, commissioning, and Day 1 operational handoff
• Conduct site surveys and field assessments for new builds, renovations, and office fit-outs, documenting room requirements, technology standards, user expectations, and integration needs
• Develop and manage project timelines, milestones, deliverables, punch lists, and deficiency resolution to support successful project delivery
• Review and validate audiovisual design packages, including system schematics, elevations, cable schedules, and bills of materials
• Coordinate on-site installation activities with general contractors, electricians, low-voltage cabling teams, and furniture vendors to ensure infrastructure readiness
• Provide hands-on support for conference room, event space, and backend audiovisual infrastructure, including troubleshooting, repair, preventative maintenance, and daily readiness checks
• Coordinate and operate audiovisual setups for live and hybrid events, including town halls, webinars, training sessions, meetings, and presentations
• Partner with Engineering, Facilities, and IT teams on upgrades, changes, and new solutions; serve as an escalation point for complex issues and provide feedback on recurring operational needs

What You Bring

• 5+ years of experience supporting audiovisual and unified communications technology
• Proficiency with conferencing and collaboration platforms, including Webex, Zoom, Microsoft Teams, and Google Meet
• Strong experience supporting room-based conferencing systems, including Cisco TelePresence and Room Series, DTEN, Zoom Rooms, and Microsoft Teams Rooms
• Expertise with audiovisual control systems, DSPs, and peripheral devices, including Crestron, QSC, Lightware, and Shure
• Knowledge of audiovisual networking technologies, including IP-based AV, video over IP, and audio networking
• Experience managing audiovisual inventory, asset tracking, procurement workflows, and project documentation, including scopes of work, bills of materials, as-built drawings, and commissioning checklists
• Strong communication, stakeholder management, and customer service skills, with the ability to support senior leaders, external vendors, and high-visibility projects under pressure
• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience; experience in financial services, corporate AV environments, Cisco voice and video infrastructure, construction coordination, or AV certifications is a plus

The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.