AV Specialist II

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

You’ll work with diverse teams to support events, document changes, and uphold service workflows. This role demands independence and strong problem-solving skills while aligning with our mission.

Qualifications

• Bachelor’s Degree or equivalent professional experience required.
• 3–5 years of AV experience or equivalent.
• Strong understanding of AV systems, signal flow, and troubleshooting.
• Experience supporting conferencing platforms and room systems.
• Proficiency with digital media capture and conversion equipment/software.

Responsibilities

• Provides intermediate to advanced technical support to ensure AV systems and environments function effectively.
• Maintains reliability and performance of AV systems through routine monitoring, preventive maintenance, and updates.
• Diagnoses and resolves complex AV-related issues independently, escalating when appropriate.
• Provides operational and technical support for meetings and events, ensuring seamless setup and real-time issue resolution.
• Maintains documentation of issues, solutions, and system changes per service workflows.

Skills

AV hardware & software expertise

MS Office & ticketing systems

Education

Bachelor’s degree or equivalent

Job description

Overview: Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary: Responsible for ensuring reliable, high-quality audiovisual (AV) experiences by supporting, maintaining, and optimizing AV systems and services across environments. This role independently resolves technical issues and enables seamless meeting and event delivery through effective system support and user assistance.

Essential Functions

• Provides intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
• Ensures ongoing reliability and performance of AV systems through routine monitoring, preventive maintenance, and system updates.
• Diagnoses and resolves complex AV-related issues independently, following established processes and escalating when appropriate.
• Provides operational and technical support for meetings and events, ensuring seamless setup, execution, and issue resolution in real time.
• Maintains accurate documentation of issues, solutions, and system changes while adhering to service workflows and escalation protocols.

Education Requirement

Bachelor’s Degree or equivalent professional experience, required.

Skills

• Demonstrated proficiency in digital media capture and conversion equipment and software.
• Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.

Experience

• 3–5 years of AV experience, or equivalent.
• Strong understanding of AV systems, signal flow, and troubleshooting.
• Experience supporting conferencing platforms and room systems.
• Ability to work independently and manage multiple priorities.

Physical Requirements

• OCCASIONALLY: Cold Temperatures, Decision Making, Electricity, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hot Temperatures, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Power Tools, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel, Working at Heights, Working Outdoors
• FREQUENTLY: Audible speech, Bend/twist, Climb stairs/ladder, Color vision, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Seeing – Far/near, Sitting, Standing, Walking
• CONTINUOUSLY: Computer skills

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.