AV Specialist

Systems Planning & Analysis; Alexandria (VA); Hybrid; USD 49,920 - 74,880; Full time

Benefits offered by this job

Hybrid work schedule

DoD security clearance eligibility

Employer-paid professional education &

Certification benefits

Job summary

Systems Planning and Analysis, Inc. (SPA) is seeking an AV Specialist to join our IT team in the DC metro area, including our Alexandria, VA location. You will resolve AV support requests, assist with secure AV solutions, and lead install/repair efforts with the End User Support Team.

Ideal candidates will have experience with VTC systems, Crestron/QSYS tools, and a willingness to travel regionally. Cooperative, security-conscious professionals are encouraged to apply; SPA offers a hybrid

Qualifications

• US citizenship and DoD clearance eligibility.
• Experience operating and troubleshooting fully integrated VTC systems.
• Familiarity with Crestron Toolbox and/or QSYS Designer.
• Experience troubleshooting QSYS and Crestron AV systems.
• Ability to lift up to 50 lbs.
• High school diploma.
• Certifications from Crestron, QSC, Extron, Biamp or Shure (desired).
• Experience with USB bridging to AV for MS Teams or Zoom (desired).
• Experience troubleshooting audio in QSYS or TesiraForte (desired).

Responsibilities

• The AV Specialist will be the first point of contact to resolve AV support requests submitted through the corporate ticketing system.
• Work under the guidance of the AV Manager and IT Program Manager to implement and maintain secure AV solutions.
• Lead less complex installation and repair efforts with support from SPA’s End User Support Team.
• Local travel to regional offices to support installation and repair efforts including special events.
• Maintain room documentation to include user guides, service records and equipment/material inventories.
• Perform preventative maintenance and spot checks of conference room AV systems.

Skills

VTC systems

Crestron Toolbox

QSYS Designer

End-user support

Heavy lifting

Education

High school diploma

Tools

Crestron Toolbox

QSYS Designer

USB bridging for AV

Job description

Overview

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. We offer opportunity, unique challenges, and clear-sighted commitment. SPA: Objective. Responsive. Trusted.

SPA's Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, audio/visual and policy & compliance. The audio/visual (AV) team provides technical oversight, operational support and maintenance of the AV systems in critical SPA meeting and conference spaces. The AV team is a small unit supporting 30+ conference rooms across 6 office locations in the DC metro area, including our premier 12-floor headquarters in Alexandria, VA. Our objective is to support our colleagues and customers through the modernization and sustainment of SPA’s meeting and collaboration AV systems in the national capital region (Northern Virginia and Washington DC).

This Is a Great Opportunity For a Self-starter Who Wants To Make a Meaningful Impact On a Small Team! SPA Offers Great Opportunities For Those Who Are Early In Their Technical Career And/or Those Looking To Build Their Qualifications And Experience. Benefits Of Joining SPA Include:

• Opportunity to obtain a DoD security clearance
• Employer-paid professional education and certification benefits
• Opportunity for a hybrid work schedule (after an indoctrination period)

Responsibilities

• The AV Specialist will be the first point of contact to resolve AV support requests submitted through the corporate ticketing system
• Work under the guidance of the AV Manager and IT Program Manager to implement and maintain secure AV solutions
• Lead less complex installation and repair efforts that can be performed with support of SPA’s End User Support Team
• Local travel to regional offices to support installation and repair efforts including special events
• Maintain room documentation to include user guides, service records and equipment/material inventories
• Perform preventative maintenance and spot checks of conference room AV systems

Qualifications

• Required Qualifications:
  • US citizenship, and eligibility to obtain and maintain a DoD Security Clearance are required
  • Experience operating and troubleshooting fully integrated VTC systems, including video distribution systems with various degrees of complexity
  • Familiarity configuring AV equipment via Crestron Toolbox and/or QSYS Designer
  • Experience with direct end-user and/or customer support troubleshooting QSYS and Crestron AV systems
  • Ability to regularly lift heavy equipment or materials (up to 50lbs)
  • High school diploma
• Desired Qualifications:
  • Manufacturer certifications from Crestron, QSC, Extron, Biamp or Shure
  • Experience configuring USB bridging to AV systems for use with soft-codec conferencing applications (e.g. MS Teams or Zoom)
  • Experience troubleshooting audio issues in QSYS or TesiraForte

Pay Range Information

At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $24.00/Hr. - USD $36.00/Yr.