IT Support Specialist

Arenatechnologies; Alexandria (VA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Systems Planning and Analysis, Inc. (SPA) is seeking an IT Support Specialist to join the End User Services Team.

You will perform day-to-day maintenance, installation, and support of end-user laptops and workstations, troubleshoot hardware and software, and help manage the Help Desk queue. The role supports security policy implementation, may require DoD clearance, and offers hybrid remote work after indoctrination.

Qualifications

• Must have high school diploma and hands-on IT support in Windows/AD environments.
• Experience with Office programs and Windows 10, including imaging/management utilities.
• Proficiency with ITSM platforms like ServiceNow, BMC Helix, or BMC Footprints.
• U.S. citizenship and ability to obtain/maintain DoD clearance.

Responsibilities

• Perform day-to-day maintenance, installation, and support of end-user laptops/workstations.
• Troubleshoot hardware/software issues and assist other IT team members.
• Monitor Help Desk queues via e-mail, calls, and ticket management.
• Help implement and communicate security policies for data, software, hardware, and telecom.

Skills

Windows/AD environment

Help desk experience

Microsoft Office

Security clearance eligible

Strong troubleshooting

Education

High school diploma

IT college coursework

IT certifications (A+ CE, Network+ CE, Security+ CE, Microsoft Associate)

Tools

BMC Client Management

Windows Autopilot

Tanium

ManageEngine

ServiceNow

BMC Helix

BMC Footprints

Job description

Overview

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth,we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.

The SPA Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, and policy & compliance.

The End User Services Team provides critical day-to-day operational maintenance, software installation, and end-user services. It offers great opportunities for those who are starting their IT career and those looking to build their qualifications and experience:

• Opportunity to obtain a DoD security clearance.
• Opportunities for advancement to other parts of IT Department.
• Generous professional education and certification benefits.
• Hybrid remote work opportunities (after an indoctrination period).

Responsibilities

The IT Support Specialist, as part of the End User Services Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations. The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently. They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management.

The End User Services team members also help to safeguard the network against unauthorized infiltration, modification, destruction or disclosure. The candidate will implement, enforce, and communicate security policies or plans for data, software applications, hardware, and telecommunications, and may research, evaluate, test, recommend, communicate and implement new security software or devices.

Qualifications

Required Qualifications:

• High school diploma.
• 2 - 4+ years of IT support / help desk experience in a Windows/AD environment
• Experience working in Microsoft Office programs and Windows 10 desktop operating systems, OS imaging and managment utilities such as BMC Client Management, Windows Autopilot, Tanium, or ManageEngine.
• Experience working in ITSM platforms such as ServiceNow, BMC Helix, BMC Footprints
• Ability to lift 25 pounds.
• U.S. citizenship is required; must be eligible to obtain and maintain a DoD security clearance.

Desired Qualifications:

• College credit or Information Technology (IT) technical coursework.
• One or more of the following professional certifications: A+ CE, Network+ CE, Security+ CE, Microsoft Associate.

Many jobs at SPA require obtaining, holding, and maintaining eligibility for a designated clearance based on the company and/or client contract requirements. Should it be required, an individual must be able to obtain the appropriate clearance within a reasonable amount of time based on the needs of the client. In some cases, the individual may need the requisite clearance before being able to be actively employed. Additionally, due to the protected nature of the work process and product at SPA, all positions require the execution of the SPA Non-Disclosure Agreement (NDA). Some employees may be required to sign additional documents or complete other pre-employment or ongoing testing.

SPA employees typically work in a variety of office settings, some at an SPA office and some at designated client locations, where daily activities may include, but are not limited to, walking, standing, or sitting for extended periods, using computers and other technology, and being sequestered in SCIFs or other secured areas with limited access to outside resources or privacy. Other security requirements may inform dress code, personal accessories permitted, or technology usage. When applicable, employees are required to comply with the terms and conditions of client contracts as specified by SPA in its sole discretion, including, but not limited to, hours, location, timing, and technology usage, that meet logistical and security work requirements.

Pay Range Information

At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $70,000.00/Yr. - USD $100,000.00/Yr.