AV/LED Field Service Technician

SmartSource Website; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

SmartSource Las Vegas branch is seeking a customer-focused Field Service Technician with a background in audio-visual and/or LED tile video walls. You will deliver exceptional service on site, pulling, prepping, configuring, staging, and operating rental tech for tradeshow and live events.

Responsibilities include on-site support, troubleshooting, and team leadership, while traveling to client sites. Strong AV setup and networking skills are essential, with a professional client presence on show

Qualifications

• 3+ years of industry experience in audio-visual and/or LED tile video wall support, preferably in live corporate events (breakout rooms, general sessions, and tradeshow booths).
• Proficient setting up AV components and/or LED tile walls, and able to troubleshoot and correct operational glitches under event pressure.
• LED tile wall experience (setup, QC, programming, and operation) and/or strong AV field experience.

Responsibilities

• Pull, prep, configure, and stage audio-visual and LED tile wall equipment to client order specifications.
• QC inbound AV and LED tile equipment before it returns to available stock.
• Transport, set up, and operate audio and video equipment (mics, speakers, mixers, racks, screens, projectors, switchers, cameras) for meetings and events.
• Assemble, program, support, and strike LED tile video walls and seamless video walls on site.
• Transport, install, configure, service, and troubleshoot computers, software, and related peripherals on site.
• Deliver top-notch customer service, interacting directly with clients and resolving issues on the show floor.
• Provide on-site leadership to support crews as needed.
• Report damages, shortages, or defects promptly and accurately.
• Travel to client and event sites, including occasional remote or overnight travel.

Skills

Audio-visual setup

LED tile walls

On-site leadership

Customer service

Troubleshooting

Networking basics

Tools

Networking gear

Job description

SmartSource® an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with a leading industry company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

Our Las Vegas branch has an opportunity for a customer-focused Field Service Technician with an audio-visual and/or LED tile video wall background. Your primary responsibility is delivering top-notch customer service in tradeshow, corporate meeting, and live-event environments while you pull, prep, configure, stage, deliver, set up, operate, and strike SmartSource rental technology. You support audio-visual systems and LED tile video walls on site and troubleshoot in real time. Basic computer and networking proficiency is expected.

Key Responsibilities:

• Pull, prep, configure, and stage audio-visual and LED tile wall equipment to client order specifications.
• QC inbound AV and LED tile equipment before it returns to available stock.
• Transport, set up, and operate audio and video equipment (microphones, speakers, mixing consoles, effects racks, video screens, projectors, video switchers, cameras, and recording gear) for meetings, presentations, and indoor and outdoor events.
• Assemble, program, support, and strike LED tile video walls and seamless video walls on site.
• Transport, install, configure, service, and troubleshoot computers, software, and related peripherals on site.
• Deliver top-notch customer service, interacting directly with clients and resolving issues professionally on the show floor.
• Provide on-site leadership to support crews as needed.
• Report damages, shortages, or defects promptly and accurately.
• Travel to client and event sites, including occasional remote or overnight travel.

Requirements:

• 3+ years of industry experience in audio-visual and/or LED tile video wall support, preferably in live corporate events (breakout rooms, general sessions, and tradeshow booths).
• Proficient setting up AV components and/or LED tile walls, and able to troubleshoot and correct operational glitches under event pressure.
• LED tile wall experience (setup, QC, programming, and operation) and/or strong AV field experience.
• Proficient in configuring and troubleshooting computer-related hardware, with basic wired and wireless networking.
• Strong customer service and communication skills, with a can-do attitude and a professional presence in front of clients.
• Ability to lead and manage an on-site team of technicians.
• Ability to work independently, meet deadlines, and maintain extreme attention to detail in high-pressure situations.
• Ability to work evenings and weekends, and to travel, including occasional overnight travel, as needed.
• Valid driver's license and clean driving record; able to operate company vehicles and load/unload AV, LED, and computer gear.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.