AV & Events Technology Specialist I (Hybrid AV / IT Support)

Feeding Tampa Bay; Hillsboro (OR); On-site; USD 43,000 - 45,000; Full time

Job summary

Feeding Tampa Bay is seeking a creative, hands-on AV and Technology Specialist to join our mission-driven team. As the primary AV Specialist, you will drive audio-visual operations and serve as the technical backbone of our events.

The role requires flexibility for regular nights and weekends, with IT support filling the time in between, adapting to a dynamic event calendar. You will manage AV environments end to end, from equipment to room systems, while exploring new hardware and tools that

Qualifications

• Flexible schedule and evening/weekend work as required.
• Strong troubleshooting and problem-solving skills across AV and IT.
• Clear communication and teamwork in a mission-driven environment.

Responsibilities

• Manage Feeding Tampa Bay's AV systems in conference rooms and event spaces.
• Lead on-site AV and technical support for internal/external events, including run-of-show.
• Provide Tier 1/2 IT support during event downtime and routine operations.
• Research and test new AV hardware/software to expand capabilities within budget.
• Document equipment, create setup guides, and maintain inventory records.
• Support network and security tasks, including access control and surveillance.

Skills

Flexibility

Troubleshooting

Communication

Teamwork

Education

Bachelor's degree in IT/CS

High school diploma or equivalent

Tools

Crestron AV control system

Networking basics

Job description

Description

Position Title: AV & Events Technology Specialist I (Hybrid AV / IT Support)

Reports to: IT Manager

Department: Administration

Location: Causeway Center

Classification: On-site

Core Hours: 8:00a - 4:00p

Status: Nonexempt Grade:

Range: $42,700 – $45,000

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

Feeding Tampa Bay is seeking a creative, hands-on AV and Technology Specialist to join our mission-driven team. As our primary AV Specialist, you'll help drive our audio-visual operations and serve as the technical backbone of our events. The role requires flexibility in both skills and schedule: AV and events are the primary focus, including regular nights and weekends, with IT support filling the time in between. Your mix of work will shift with our event calendar.

You will help manage our AV environment end to end, from event equipment and conference room systems, to run-of-show execution, while helping to explore new hardware and tools that make our events and spaces better. When events are quiet, you will join the core IT team, supporting daily tasks and Tier 1 and Tier 2 help desk requests.

DUTIES and RESPONSIBILITIES

AV and Events

• AV Specialization: Help manage and maintain Feeding Tampa Bay's AV systems, including conference rooms, event spaces, control systems, and portable equipment. Troubleshoot and improve them over time.
• Event Support: Serve as the primary on-site AV and technical lead for internal and external events, including planning, setup, breakdown, and maintenance.
• Run-of-Show: Partner with events staff to support run-of-show from both an AV and IT perspective: cueing, live operation, and real-time problem solving.
• Innovation: Research, test, and recommend new AV hardware, software, and tools that expand our capabilities, when budget and time allow. Prototype ideas and bring solutions, not just fixes.
• On-the-Spot Problem Solving: Adapt quickly when plans change, and keep events running smoothly under pressure.
• AV Inventory and Documentation: Maintain accurate records of AV equipment and accessories. Create setup guides, room documentation, and training materials for staff and event users.

IT Support

• Help Desk: Provide Tier 1 and Tier 2 support for software, hardware, AV, and network issues via helpdesk, phone, email, and in person, primarily during event downtime.
• Daily IT Operations: Assist the core IT team with day-to-day tasks, including device setup, account and access management, and routine maintenance.
• Issue Resolution: Troubleshoot a wide range of technical problems, escalating complex issues to vendors and managing resolution from start to finish.
• Hardware and Software Management: Install, configure, and maintain computers, software, and peripherals.
• Inventory and Licensing: Keep accurate records of IT equipment and software licenses.
• Knowledge Base: Create and update user-friendly documentation for the help desk team and end users.
• Network and Security Support: Assist with network maintenance, troubleshooting, user access management, and physical security systems such as access control and surveillance.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger

Preferred

• High school diploma or equivalent plus relevant certifications; Bachelor's degree in Information Technology, Computer Science, or a related field.
• AV control system experience (e.g., Crestron) and familiarity with audio, video, streaming, and hybrid-meeting platforms.
• Curiosity about emerging tools and a track record of introducing new technology or improving existing setups.
• Basic understanding of security protocols, SOC 2, and HIPAA compliance.
• Knowledge of physical security systems and procedures.

Working Conditions

• Regular evening and weekend work is a core part of this role. Events frequently take place outside standard business hours, and you will be the primary person for AV support on all events. High schedule flexibility is essential. Flex scheduling is provided where possible.
• Ability to lift and transport AV and IT equipment as needed.
• Ability to bend, stoop, and crawl in tight spaces.

Willingness to participate in mission-driven programs, such as food distribution initiatives and disaster relief operations, as needed.

Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.

All internal candidates must be in good standing with no corrective actions within the last 90 days.