AV Events Manager

WinsAbove; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Stripe is seeking a seasoned leader to elevate the Audio Visual (AV) Events team. This hands-on role will shape strategy, drive efficiencies, and oversee live events, virtual productions, and broadcast content for a global workforce.

The ideal candidate has a track record of leading large-scale AV programs, partnering with executives, and delivering measurable improvements in service quality and operational excellence. Travel to offices as needed and mentor a growing team.

Qualifications

• 5+ years of experience leading a Global AV Events or Production Team.
• Experience delivering technical solutions in high growth environments.
• Ability to create documentation, knowledge bases, and run books to enhance execution.
• Experience interacting with executives and senior leaders.
• Collaborative work style with a focus on impact and accountability.

Responsibilities

• Be proactive on technologies and provide a forward-looking 2–3 year roadmap for AV solutions.
• Drive consistent AV capabilities for produced and broadcast events with best practices and services.
• Maintain a high standard for internal events and stakeholder expectations.
• Lead and mentor AV producers, operators and broadcast engineers.
• Develop strong relationships with customers and cross-functional teams; establish trust as advisor.

Skills

Global AV leadership

Executive communication

Project management

Team mentoring

Customer-centric mindset

Tools

QSC

Crestron

Q-Sys

Dante

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The AV Events Team at Stripe is tasked with delivering best in class internal events and post production support at Stripe globally (North America, Europe, Asia) with a primary focus on creating, optimizing, delivering and managing: virtual production events, live events, streaming and video on demand content for all office and remote based employees.

What you’ll do

At Stripe, managers grow teams and inspire them to do their best work. We’re looking for a seasoned leader to take our Audio Visual (AV) Events team to the next level. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. The ideal candidate will be a proven thought leader in the A/V arena with a strong customer mindset, leadership and communication skills, and experience with supporting the A/V technology for live events at a large, global corporation.

Responsibilities

• Be proactive & knowledgeable on relevant technologies and products; and provide an ongoing forward-looking roadmap for our next 2-3 years’ solutions
• Drive consistent A/V capabilities for produced and broadcast events for our organization, through the creation and distribution of best practices, procedures, and services
• Maintain a high bar for internal events
• Create an atmosphere that fosters high performance and collaboration within the organization that emphasizes teamwork and accountability while rewarding initiative, innovation, discipline and operational excellence
• Develop strong customer relationships, cross functional and internal Corporate Technology relationships. Establish yourself and your team as a trusted advisor/partner
• Continuously manage customer expectations with regular communications and updates on events, technology strategy, performance concerns
• Lead, grow, and mentor skilled AV producers, operators and broadcast engineers
• Set clear goals and directions, and provide regular feedback on team members’ performance
• Travel to our offices as needed

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of relevant experience leading a Global AV Events or Production Team
• Prior experience delivering technical solutions in high growth environments
• Ability to create necessary documentation, knowledge bases, and run books to enhance the execution of the service.
• Experience and comfort interacting with executives and senior leaders
• Working consistently and effectively in a collaborative environment
• Strong problem-solving skills
• A healthy skepticism for the status quo and an unwillingness to settle
• Experience being a catalyst for positive change in a global organization
• Experience empowering the team and leading with empathy and integrity
• Precise communication skills, both written and verbal

Preferred qualifications

• CTS and/or CTS-D certification
• Q-Sys certification
• Dante certification
• Experience with QSC and Crestron programming
• Experience with the design and deployment of large event space
• Experience collaborating and leading both internal and external tent-pole enterprise events.
• Engineering experience and understanding of large event spaces and complex control room and virtual event signal flows and designs.