AV / Desktop Support Specialist (Mac & Windows)

TEKsystems; Bellevue (WA); On-site; USD 44,000 - 55,000; Full time

Job summary

TEKsystems in Bellevue, WA is seeking experienced Desktop Technicians for an on-site, long-term contract. You will support both Mac and Windows environments, with hands-on AV and conference room system troubleshooting, plus enterprise networking issues including VPN/DNS.

Expect VIP/executive support and strong collaboration with IT teams on a fast-paced desktop environment. This role requires hands-on management of devices through MDM tools such as Intune or Jamf, and deployment/imaging tasks

Qualifications

• Hands-on experience supporting both Mac and Windows environments.
• Experience with conference room and AV troubleshooting and support.
• VIP/executive support experience.
• Familiarity with enterprise networking issues (Wi-Fi, VPN, DNS, connectivity).

Responsibilities

• Perform on-site analysis, diagnosis, and resolution of desktop problems and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot workstations and related hardware/software to meet SLAs.
• Assess and implement hardware upgrades as needed (CPUs, RAM, disks, NICs, etc.).
• Collaborate with network teams to ensure smooth desktop operations and resolve related issues.
• Handle incoming calls/emails regarding desktop problems and manage MAC requests.
• Maintain asset inventory and document incidents of failure/repair.
• Liaise with third-party vendors as needed for support and procurement.
• Research desktop products to support IT procurement and future planning.

Skills

Desktop support

Mac support

Windows support

VIP support

Networking basics

MDM tools

Tools

Intune

Jamf

SCCM

Job description

This is an on-site, long-term contract in Bellevue. Looking for experienced Desktop Techs with AV experience. This technician should have hands-on experience supporting both Mac and Windows environments, including device management through MDM tools such as Intune or Jamf. They should also be comfortable providing VIP/executive support, troubleshooting AV and conference room technology, and resolving enterprise networking issues involving Wi-Fi, VPNs, DNS, and general connectivity.

Description

Primary Job Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment. Where required, administer and resolve issues with associated end-user technology, networking or software products.
• Receive and respond to incoming calls and/or e-mails regarding desktop problems.
• Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
• Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
• Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Develop and maintain an inventory of all defined assets.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• If necessary, liaise with third-party support and IT hardware vendors.
• Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Technical Requirements

• Active Directory Administration
• M365 troubleshooting
• Windows OS troubleshooting and support
• Prior experience with IT projects (refreshes, deployment efforts, office moves etc)
• Printer setup/troubleshooting
• Exchange/ Email
• Mobility support
• Deployment, imaging (Intune or SCCM)

Skills

Desktop, Windows 10, Active directory, Customer service

Top Skills Details

Desktop,Windows 10,Active directory,Customer service

Additional Skills & Qualifications

This is working 5 days a week on site in Bellevue, WA. Will be supporting teams of developers/engineers.

Tech skills

1. Setup, maintenance, and real-time support of boardroom AV, video conferencing and presentation systems used by executives.
2. Strong hands-on with Networking
3. Strong hands-on skills across macOS and Windows 11, including MDM tools such as Jamf, Intune
4. Should own full ownership of laptops and other IT equipment in the office

Soft Skills

1. Experience supporting C-level executives, C-suite personnel with high service expectation.
2. Ability to work closely with leadership and handle sensitive information with absolute professionalism and confidentiality.
3. Able to prioritize independently, manage a ticket queue, and proactively flag or fix issues before they reach executives.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay and Benefits

The pay range for this position is $32.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bellevue,WA.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.