AV and Technology Specialist Supporting USCG Museum

Ruchman and Associates, Inc.; New London (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Ruchman and Associates, Inc. (RAI) seeks an AV & Technology Specialist to support audiovisual systems, exhibits, digital media platforms, and frontline technology at the National Coast Guard Museum.

The role ensures reliable performance of exhibit tech across theaters, kiosks, and staff workstations. The specialist will perform inspections, maintenance, and troubleshooting for media servers, displays, and control components, while collaborating with Coast Guard Academy IT personnel and vendors.

Qualifications

• Bachelor's or master's degree in digital media, Film/Video Production, Audio Engineering, IT, or multimedia systems.
• 3–5 years of experience supporting AV systems, multimedia tech in galleries, theaters, or similar facilities.
• Experience with multimedia installations, digital experiences, or tech-support operations.

Responsibilities

• Inspect and maintain audiovisual and exhibit technologies; perform firmware updates and preventive maintenance.
• Diagnose and resolve issues in media servers, AV systems, displays, and control systems.
• Provide frontline tech support for staff computers, printers, and conference room systems.
• Troubleshoot wired/wireless connectivity, networks, and cabling.
• Document incidents and escalate to IT staff, vendors, or service providers as needed.
• Maintain inventories, warranties, and lifecycle data for equipment.
• Assist digitization of historical media assets and live presentation support.
• Ensure ADA-compliant audio descriptions and closed captioning for media exhibits.
• Collaborate with exhibits staff to install AV gear and route cabling for high-bandwidth 4K video.
• Load, configure, and sync digital content across media players and displays with version control.
• Calibrate projectors, displays, and theater audio for optimal presentation quality.

Skills

AV systems

Media servers

IT support

TCP/IP networking

Wireless networking

Digital signage

Education

Bachelor's or Master's in digital media/related field

Tools

Crestron

Extron

Q-SYS

Adobe Premiere Pro

After Effects

Audition

Job description

Description

Ruchman and Associates, Inc. (RAI) is seeking an AV & Technology Specialist to support audiovisual systems, multimedia exhibits, digital media platforms, and frontline technology operations at the National Coast Guard Museum. The specialist will help ensure the reliable performance of exhibit technologies, theaters, presentation systems, digital displays, staff workstations, conference rooms, kiosks, and other operational and visitor-facing technology throughout the museum.

Responsibilities

• Conduct scheduled inspections, cleaning, firmware updates, testing, preventive maintenance, and lifecycle support for audiovisual and exhibit technologies.
• Diagnose and resolve issues affecting media servers, AV systems, interactive exhibits, displays, control systems, and associated technologies.
• Provide frontline technology support for staff computers, printers, conference room systems, displays, kiosks, peripherals, mobile devices, and user software issues.
• Perform basic troubleshooting of wired and wireless connectivity, network-connected devices, structured cabling, and operational technology systems.
• Document incidents and coordinate escalation of unresolved issues with Coast Guard Academy IT personnel, contractors, vendors, and service providers.
• Maintain technology inventories, equipment records, warranties, maintenance documentation, and lifecycle data.
• Support digitization of historical media assets, wireless microphones, live presentations, video conferencing, live streaming, and museum events.
• Help ensure media exhibits provide closed captioning, assistive-listening support, and ADA-compliant audio descriptions.
• Collaborate with exhibits personnel to develop rotating-gallery content, route cabling, install AV equipment, and support high-bandwidth 4K video distribution.
• Load, configure, update, and synchronize digital content across media players, servers, interactive displays, digital signage, and projection systems while maintaining version control.
• Perform routine calibration of projectors, displays, audio processors, theater systems, and other audiovisual equipment to maintain presentation quality and consistency.

Qualifications

• A bachelor's or master's degree in digital media, Film/Video Production, Audio Engineering, Information Technology, Multimedia Systems, or a related technical field.
• Three to five years of experience supporting AV systems, multimedia technologies, museum galleries, theaters, conference facilities, or similar environments.
• Demonstrated experience with multimedia installations, digital experiences, audiovisual productions, or technology-support operations.
• Knowledge of AV transmission protocols, including HDMI, HDBaseT, SDI, and NDI, and experience with projection systems, media servers, digital signage, and audio processors. Experience with AV control platforms such as Crestron, Extron, or Q-SYS.
• Knowledge of acoustics, sound reinforcement, and digital media production, with proficiency in Adobe Premiere Pro, After Effects, Audition, or comparable applications.
• Working knowledge of Microsoft Windows, Microsoft 365, desktop systems, printers, peripherals, mobile devices, and basic hardware and software troubleshooting.
• Familiarity with TCP/IP, wireless networking, switching, structured cabling, and basic network troubleshooting.
• Experience with professional lighting, video production, recording, live streaming, video conferencing, multi-camera production, or immersive media technologies is highly desirable.
• CompTIA A+, Network+, AVIXA CTS, CTS-I, CTS-D, or equivalent industry certifications are highly desirable.

RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. RAI. will not use E-Verify to pre-screen job applicants.