Auxiliary Services Manager - Laundry, Vending Mail & Copy

University of New England; Biddeford, Northern (ME, KY); Hybrid; USD 54,000 - 56,000; Full time

Benefits offered by this job

Health and dental plans

Retirement plan match

Generous leave time

Tuition benefits

Cross-campus collaboration

Job summary

The University of New England seeks an Auxiliary Services Manager to oversee laundry, vending, mail and copy operations across Biddeford and Portland campuses. You’ll provide leadership, develop plans, and ensure timely, high‑quality services for students, faculty, staff, and partners.

You will manage budgets, vendor contracts, staffing, and cross-campus initiatives, seeking innovative technologies and best practices while coordinating with Facilities, IT, and Finance to support campus life.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field preferred.
• 3+ years of progressively responsible experience in auxiliary services, facilities operations, or business operations, with supervisory experience.
• Experience managing staff across multiple sites or campuses strongly preferred.
• Demonstrated experience in budget management and vendor relations.
• Strong leadership and communication skills with the ability to manage professional staff and work collaboratively with diverse groups.
• Strong organizational and problem-solving skills; ability to anticipate needs and manage multiple priorities.

Responsibilities

• Oversee daily operations of mail/package centers, print/copy facilities, laundry systems, and vending across campuses.
• Develop and implement operational policies and procedures to ensure consistency and high-quality service delivery.
• Recruit, train, schedule, and supervise professional staff on multiple campuses.
• Provide mentoring and professional development to foster accountability and service excellence.
• Ensure staffing models are efficient and aligned with peak demand cycles across campuses.
• Create, manage, and reconcile budgets; monitor expenditures; negotiate contracts and oversee vendor performance.

Skills

Leadership

Budget management

Vendor relations

Staff supervision

Operations management

Communication

Education

Bachelor's degree in Business Administration/Operations Management

Job description

Auxiliary Services Manager - Laundry, Vending, Mail & Copy

Position Title Auxiliary Services Manager - Laundry, Vending, Mail & Copy

Employment Status

Employment Status Full Time

Months

Months 12

Campus

Campus Biddeford, ME

Description

The Auxiliary Services Manager - Laundry, Vending, Mail & Copy provides leadership and oversight for the university's auxiliary service operations related to mail, package delivery, print/copy centers, laundry services, and vending. This position ensures that students, faculty, staff, and external partners receive timely, efficient, and high-quality services that support the daily academic and residential life of the UNE community.

The Manager is responsible for operational planning, budgeting, vendor relations, scheduling, and long-term strategy for all service areas under their purview. A key focus of the role is the supervision of a team of professional staff members located on both the Portland and Biddeford campuses, who are responsible for day-to-day operations of mail and package centers, print/copy facilities, laundry systems, and vending operations.

The Manager also works closely with external vendors and service partners (e.g., Automatic Laundry, Pepsi, and Kyocera, USPS, FedEx, Pitney Bowes etc.) to maintain contracts, resolve service issues, and implement new technologies that improve efficiency and customer service.

In addition, the Manager collaborates regularly with peer Auxiliary Services Managers (Harold Alfond Forum and Danielle Ripich Commons) on shared responsibilities, cross-training, and coordinated initiatives to ensure a seamless student and community experience across the University of New England.

About The University of New England UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits
  • UNE tuition waiver for employees, spouses, and domestic partners.
  • UNE tuition waiver for dependents of employees with 1 year of full-time service.
  • 50% tuition reduction if less than 1 year of full-time service.
• Oversee daily operations of mail/package centers, print/copy services, laundry systems, and vending across the Portland and Biddeford campuses.
• Serve as primary point of contact for professional staff, vendors, and campus stakeholders.
• Develop and implement operational policies and procedures to ensure consistency and high-quality service delivery.
• Recruit, train, schedule, and supervise professional staff on both campuses.
• Provide mentoring and professional development to foster accountability, teamwork, and service excellence.
• Ensure staffing models are efficient and aligned with peak demand cycles on both campuses.

Budget & Resource Management

• Create, manage, and reconcile budgets for all service areas.
• Monitor and approve expenditures while ensuring fiscal responsibility.
• Negotiate contracts and oversee vendor performance to maximize value and control costs.
• Serve as primary liaison with contracted vendors (Automatic Laundry, Pepsi, Kyocera, etc.).
• Coordinate with Facilities, IT, and Finance to ensure seamless integration of auxiliary services with university systems.
• Evaluate vendor performance, resolve issues, and recommend contract renewals or adjustments.
• Anticipate long-term service needs and recommend strategic improvements.
• Explore and implement innovative technologies that enhance mail/package tracking, print/copy efficiency, and laundry/vending reliability.
• Develop systems to gather and analyze usage data to support decision-making.
• Work closely with Housing, Student Affairs, Finance, Facilities, IT, and other stakeholders to support the student experience.
• Collaborate with Auxiliary Services Managers (Harold Alfond Forum and Danielle Ripich Commons) to provide cross-coverage and shared best practices.
• Represent Auxiliary Operations on committees and task forces as assigned.

Auxiliary User Group Management

• Organize and lead the Auxiliary User Group, comprised of representation from Housing, Housekeeping, Area Coordinators, Facilities support staff.
• Facilitate regular monthly meetings to gather feedback, coordinate shared use of space, resolve issues, and drive collaboration across departments pertaining to mail, laundry and vending.
• Build strong relationships with stakeholders to support student success and campus engagement and enthusiasm around the services provided.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field preferred.
• 3+ years of progressively responsible experience in auxiliary services, facilities operations, or business operations, with supervisory experience.
• Experience managing staff across multiple sites or campuses strongly preferred.
• Demonstrated experience in budget management and vendor relations.
• Strong leadership and communication skills with the ability to manage professional staff and work collaboratively with diverse groups.
• Strong organizational and problem-solving skills; ability to anticipate needs and manage multiple priorities.
• Commitment to service excellence and continuous improvement.

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $54,000 - $56,000

Posting Number

Posting Number 2022PS1001P

Open Date

Open Date 10/01/2026

Close Date

Open Until Filled Yes